Unit 1
the process of designing jobs, grouping jobs into units and establishing patterns of authority between jobs and units.
organization
Learning that occurs due to the manipulation of the possible consequences
opperant conditioning
what are the 2 types of rewards
intrinsic and extrinsic
The process of monitoring performance and taking action to ensure the desired results
controlling
The process of setting objectives and determining how to best accomplish them
planning
what does CSR stand for?
corporate social responsibilities
what leadership style is when the Manager manages by the book, Everything is done by procedure or policy, Manager is more of an officer than a leader.
bureaucratic
what are 2 barriers to communication
perception, filtering, language, cultural misunderstanding
what does SWOT stand for
strengths, weaknesses, opportunities, threats
the process of separating work into different categories or tasks;each category or task being carried out by different groups of workers.
division of labour
name 3 of the 5 types of managers
Line Managers, Staff Managers, Functional Managers, General Managers, Administrators
The tendency of some people to avoid responsibility by “free-riding” in groups
social loafing
what are the 3 things that really motivate people
autonomy, mastery, purpose
what are the 4 parts of the BCG matrix?
stars, cash cows, dogs, question marks
what are the 3 types of control
preliminary controls, concurrent controls, post-action controls
what are the 4 functions of management
planning, organizing, leading, controlling
what are 3 of the 5 stages of group dynamics
forming, storming, norming, performing, adjourning
what are the 4 shortcuts used in judging people
selective perception, the halo effect, projection, and stereotyping
what does PEST+C stand for?
political, economic, social, technology, competition
what are 3 of the most common types of compensation in the workplace
pay for performance, merit pay, pay for knowledge, bonus pay, profit sharing, gain sharing, employee stock ownership
what are the 4 CSR strategies
obstructionist, defensive, accomodative, proactive
what is the 5 factor model of personality
extroversion, agreeableness, conscientiousness, emotional stability, openess to experience
in no order, what are the levels of maslow's hierarchy of needs
physiological needs, safety needs, social needs, esteem needs, self actualization.
what are Porter's 5 forces
barriers to entry, power of buyers, substitute products, power of suppliers, industry competition
what are the theories of leadership
trait theories, behavioural, contingency theories, transformational