Devices
Pt c/o redness & dark spots, which device is needed?
Ultra Laser
How many days with ZO until I will see a difference?
3
Who calls to confirm cosmetic appts?
Front Desk or anyone assisting in this position
Remove all urine cups from the cabinet they have pt names
I was sick & missed last week, now what?
Thank all my coworkers for covering for me & ask how I can help them.
Pt c/o sagging skin, which device is needed?
Genius
What are the steps for Get skin ready?
Cleanse, Exfoliate, Tone
Pt has recurrent UTI, wants another antibiotic. Now what?
Pt needs a F/U appt for additional eval.
Someone is calling wants to schedule appt for grandma who isn't feeling well.
Check HIPPA, if not authorized as them to have the pt or their emergency contact call our office.
Lunch was catered, everyone ate & ran, clinic has been busy.
Help clean up
Hair restoration steps
Laser, apply serum, red light
What skin products can I recommend to Every single pt?
Cleanser & Sunscreen!
Pt has no showed/ R/S multiple appts, can I add them to an acute spot, they are running out of meds?
No, next available.
Pt left empty med bottles in room, they are empty.
Remove label & place label in shred
Pt's are backed up in clinic, lab MA is running her tail off, but I have a lot of referrals & phone calls to make.
HANG UP THE PHONE, please come help us & don't make us ask every single time.
What is the laser setting for hair restoration?
3 every treatment
Where can I find the price for the skincare/ hair products?
Binder at front desk
1:00 PM- what should I not schedule here?
NP APPT
3rd party vendor calls asking for info for pt.
Verify with pt that they want their medical records & if ever in doubt send to pt to release to 3rd party.
There is a meeting on the schedule, what do I bring?
Pen/ paper, good attitude, questions, constructive feedback
Come with clean dry hair, no hair products
Skin consult pt is waiting for the doctor, what should I do?
Scheduling Telemed, I've given instructions to connect, collected copay, now what?
Update the chart- VS, meds, histories, pertinent HPI that pt gave when calling to request the appt (copy/ paste) & import TELEMED TEMPLATE for ALL TELEMED APPTS
88 year old female with stoke is in room 1 with her daugher, Dolly Parton, who says she was admitted to the hospital at Thousand Years Nursing home last week, went to Methodist Mansfield with a brain bleed & was moved to room 5332. How many HIPPA identifiers are present?
5
Who's job is it to follow the schedule & flow of clinic?
EVERYONE's, come help, move people so they aren't sitting waiting on us, not in 5-10 min after you make another call.