CIP
What do you use to create a note that is placed on a pending membership application? What web browser do you use to open it?
CIP Comment Generator (Pega based) and open it on chrome
What do you do when a member would like to remove a joint owner but does not have their consent?
What is Account Shutdown?
What needs to be used every time when a member deposits a check?
What is Check Hold Calculator?
Check Review Alert: When is the check review alert placed? What type of note is placed on UAD?
Check review alert is placed when MSR advising the member that the item cannot be accepted with a 30 day expiration on the alert as well as a UAD (member level note) with no expiration describing the item and the identified red flags.
When is the wire transfer form required and attached in ePass?
The wire form is required to completed and attached in ePass for every request made at the branch
Name two acceptable forms of proof of address for CIP.
When a member's account information has been used without their consent or knowledge
What is Account Compromise?
What are some exceptions to new membership holds?
Change of Address alert: What are the procedures when a member has this alert?
When a member needs a change of address or new or replace a debit or credit card, you must review a second form of ID and add a member level note (1 year expiration) including Type, Issuer, and ID #.
Is a Wire Attestation form still required for a Wire request with red flags?
Following the Wire Scam Escalation guidance, Team Leaders are able to deny wire request with three or more red flags, therefore attestation form would not be required.
What two items do you need to notate when inputting proof of address documentation?
What is Address Type & Issuer?
Example: W2 from NFCU
When is a Notice of Change completed?
The NOC is completed when a member or joint owner needs an existing direct deposit to be deposited into a new or different account.
Which type of accounts are check hold based on the personal membership?
What are business accounts, association accounts, estate, trust or custodial accounts ?
ID theft victim: What are the procedures for this alert when performing any transaction?
Two forms of ID needed and member level note (1 year expiration) including Type, Issuer, ID # and ID was verified with FF.
How many red flags are needed to deny a wire request?
Three or more red flags need to be present or in addition red flags, team members are empowered to escalate any wire request to a leader for review when a scam is suspected.
What is Buddy the Elf's favorite breakfast food?
What is Candy Spaghetti?
What happens during the ASAC procedure a task fails to complete?
MSR must manually complete the tasks and place a note in the comment box in the ASAC tool
What are circumstances to consider when waiving a hold?
Extreme circumstances, emergency or hardship.
Suspicious Person alert: What are the procedures to delete this alert?
Request two forms of ID, advised member of activity, notate UAD under member level with no expiration with the following:
What are some red flags to deny a wire request?
1. Member has not initiated a wire within the past year
2. A request for an international wire
3. More than 2 wire transactions within 10 days
4. The payee of the transaction is on the the Payee Hot List
5. The transaction is made from the proceeds of large deposit(s) - (e.g greater than $5k within last 30 days, the wire transfer is 50% greater than the deposit amount)
6. The transaction is for more than $20k
What is the name of the new application that assists with Navy Federal Online (NFO) personal membership applications.
What is the MORE AP?
Membership $5 hold: What needs to be done if this task fails during ASAC procedure?
MSR must release hold of $5 in compromised membership savings acct, transfer funds to the new membership savings acct and place the hold for $5.
Who can waive a check hold?
Team leaders (SMSR is team leader not available) can waive a hold.
Foreign nationals alert: When is this added to UAD?
This alert is added when member is a foreign national and an invited guest of the DOD to work or to study.
Who can you send a Western Union to?