Communication Styles
What are the two characteristics that relate to the Style of a Driver?
Dominant and direct
What is the "S" statement in the STOP Model?
Shut off everything
What does “conceptualize” refer to in the “Setting Expectations”, or "CCC" Model?
Successful end-result (whether a deliverable, project, or task)
What is one of the things you can do to gain alignment if you and your direct report do not agree on their skill level on a given task?
Coaching
or
Performance management
or
Shorter-than-normal timeline to reassess their work
What is a key difference between a Performance Management and a Coaching meeting?
Reviewing or rating performance
or
Setting expectations or goals
or
Rewarding or recognizing performance
What are the two characteristics that relate to the Style of an Expressive?
Influencer and interactive
What is the "T" statement in the STOP Model?
Turn everything toward the speaker
What are steps two and three of the “Setting Expectations”, or "CCC" Model?
Communicate and check
Besides “competence", what is another trait you can look for when assessing someone on their skill development for a task?
Motivation
Who should you contact when correcting a direct report’s behavior within the Disciplinary Process?
Your HR Professional
What are the two characteristics that relate to the Style of an Amiable?
Steady and sensitive
What is the approximate percent of listening efficiency, after accounting for filters?
11% to 15%
What action can you take if you’ve given clear feedback and the behavior still hasn’t changed?
Communicate a consequence
What are the four steps in the 4-Step Training Process for Delegation and Coaching?
1. I do one: you watch
2. We do one together
3. You do one; I watch
4. You do one on your own; we set up times to check in
This questions has two parts.
What makes this statement ineffective?
“You have a rough attitude and it tends to be difficult for others to get along with you."
What is an effective restatement?
- The player should provide a relevant and appropriate response to both parts.
What are the two characteristics that relate to the Style of an Analytical?
Conscientious and cautious
What are the words-per-minute of thinking versus words-per-minute of speaking?
550 wpm vs. 150 wpm
Recreate the Johari’s Window matrix.
This answer should be illustrated on a Zoom whiteboard or PowerPoint slide with all quadrants and axes correctly labeled.
What are the two main leadership behaviors when it comes to coaching someone?
Directing (behaviors) and coaching (behaviors)
This questions has two parts.
What are the three steps of the CBE Feedback Model?
What are three ways of behaving that can make feedback more effective?
Context, behavior, and effect on the business
1. Describe the setting and circumstances.
2. If the observable behavior continues, communicate a concrete and exact consequence for that behavior.
3. Describe how others reacted to the behavior, or the effect on the business.
Recreate the Communication Styles grid.
This answer should be illustrated on a Zoom whiteboard or PowerPoint slide with all quadrants and axes correctly labeled.
What are the three selective filters that affect our ability to listen?
Exposure, perception, and retention
What are the three steps of the CBE Feedback Model?
Context, behavior, and effect
What are the names and descriptions of the five stages of competence in the Task-Based Leadership Model?
1. Novice (eager / awkward)
2. Challenged (frustrated / missteps)
3. Progressing (encouraged / small successes)
4. Good (proud / productive)
5. Expert (fearless / vision)
What does each letter stands for in the SMART Goal Model?
1. Specific
2. Measurable
3. Aligned
4. Relevant
5. Time-bound