Types of fraud 1
This is where someone is unauthorized to use the members account.
Account Fraud
When someone uses the members card without permission.
Card Fraud
When someone calls in trying to find information on account that is.
Phishing/ Social Engineering Red Flags
Who is Heidi's favorite fraudster
Slime
This is where someone uses a property or someone else's information to obtain a loan.
Loan/Mortgage Fraud
When someone steals or changes the members check
Check Fraud
When the member gets a call phone someone claiming to be us and they call back network routes them to the fraudster it is called
Telephone and mobile service fraud
What are things to look for when helping a member.
Name 1 thing
They have someone on their phone.
They are not willing to talk to you about why they are doing something.
They are acting a part to get what they want.
Con Artists
Deliberate and inappropriate use of someone else’s identity to defraud or cheat
Identification Fraud
Fraud that involves taking advantage of members through fraudulent investments, debt consolidation, or foreclosure prevention
Investment Fraud
What is the best way we can help prevent fraud.
Asking questions
Fraud involving currency such as counterfeit or altered bills
Currency and counterfeit fraud
Taking advantage of someone's want for a relationship to defraud them
Romance Fraud
Transactions that look out of the norm and locks the member out of shared branching
Shared Branching/Cooper Fraud
True/False If you feel uncomfortable with a shared branching member you can turn the away even if they pass the verification steps.
True. Follow all the verification steps but always trust your instincts.
Coercing, lying to or cheating a person for personal financial gain
Member/Vulnerable Adult Abuse
When someone uses the members account and routing number.
ACH Fraud
Fraudsters attempting to send fraudulent wires from member's accounts
Wire Fraud
What are things a con artist will do?