Face of Pair Team
What is Pair Team’s mission?
Connecting underserved communities to high-quality care
Describe the steps taken by a CBO to enroll a client in ECM.
Simply screen client, no other action required by CBO
Describe the 4 steps of the ECM Screening implementation process
Sign contract
Attend kickoff meeting
Attend training
Submit screenings
Will you pay us for screenings which happen before the contract is signed?
nope!
Who funds Pair Team’s services?
Medi-Cal plans
Which team at Pair Team conducts outreach to folks who are screened by CBOs?
Community Engagement Specialist team
Who should attend a kickoff meeting? Who should attend a training?
Kickoff: PEL, Partner Success rep (Rosalina), CBO program leaders
Training: Partner Success rep (Rosalina), CBO program leaders, anyone submitting a screening
Describe the termination clause of our ECM contract and what it means for a CBO
60 days, no cause. This means a CBO can end our partnership for any reason at any time with 60 days written notice.
What makes our ECM program special and different from a traditional ECM program?
Clinical integration
Primarily virtual care
How can a CBO see if their client has been enrolled into ECM?
by viewing their Screenings Dashboard.
What is the content of a kickoff meeting? What is the content of a training?
- Kickoff: introduce CBO to PS team, ask them questions to better understand their community / services, and set up subsequent meetings (training and quarterly check ins)
- Training: basic meet n’ greet and training on screening form for anyone who will be submitting screenings
How long is the ECM Screening Program contract in effect after the effective date on the contract? What does that mean
it’s perpetual. This means the partnership doesn’t end unless one of the parties chooses to end it.
How many times will the CES team reach out to a CBO client before giving up?
3 calls
What are some stats around Pair Team’s effectiveness or impact?
varies
Can Pair Team enroll people into Medi-Cal if they don’t have coverage yet?
No. We will give them a call and point them towards resources to sign up for Medi-Cal and provide them with our callback number, but we highly recommend that you work with them to ensure they become enrolled.
How often are the recurring check in meetings with ECM Screening Program partners?
usually quarterly, but the PS team is always available via email/ phone/ jumping on zoom
Why does the contract mention details about CHW Enablement if a CBO is only contracting for ECM Screening Program?
We have a standard services agreement for our CBO partners. The agreement lists various services that the CBO and Pair Team will include as part of our partnership. The CHW Enablement services are listed, but will not have a “checkmark” next to them on ECM Screening Program contracts.
What factors lead to a higher conversion rate for a CBO's screenings > ECM enrollments?
size of CBO -- more volume means lower conversion rate
attention to each client -- if they only have 6 clients, they'll get them all enrolled
staff buy in
anything else?
Why are our virtual services effective? How do we know that patients prefer virtual care?
- Services are effective because they address certain barriers (time, transportation, motivation) which are caused by in-person meetings. We have gold-standard rates of ED reduction, uniting folks with healthcare, etc.
- We know patients prefer this because it’s hard to get them to come to in-person appointments. Currently less than 10% of our visits are in-person.
If you provide a screening link to a CBO BEFORE implementation (not recommended unless necessary), what steps must you take to ensure the CES team conducts outreach?
add the CBO to Arc (see SOP)
What is the typical conversion rate for screenings > enrollment into ECM?
20-50% depending on the partner. Bonus discussion: what factors would create a higher conversion rate?
It sounds like you’ll be paying us for referrals, which isn’t legal. Can you explain?
- These are screenings not referrals, a screening simply describes someone’s condition and circumstances. Pair Team ultimately determines if a person is eligible before contacting them
- Reference larger picture of VBE: We operate within a relatively new legal framework which allows us to pay our partners for activities such as screenings and care coordination