1
Who books an install and leave?
Kingswinford
What is a GSME?
Gas Smart Meter
Where would you go to get support with Smart?
Smart Academy
What information do we need from the customer to book an appointment?
Availability, vulnerabilities, pets, parking, contact details, meter location, permission to switch supply off during appointment, covid
Name a known issue for an IHD
Screaming IHD, scanning, waiting for current data, frozen IHDs with EDMI meter
Name 3 benefits of having a Smart meter installed
No manual readings, monthly readings, more accurate EAC/AQ, more accurate settlements, less quarantined readings, less late bills, customer can be more consumption aware, etc
What makes a customer ineligible for Smart?
No WAN, SSC incompatible, customer doesn't want smart, space around meter, U16 meter, SMH, customer already has a smart meter, Customer lives near RAF Fylingdales
What are the different read frequencies?
Half-hourly, daily, monthly
What tool can we use to find known issues with a customers Smart meter?
Comms Checker
On what occassion can we install/replace an IHD outside of the warranty window?
When the customer requires an AIHD.
What do the DCC do?
Royal Mail of Smart, encrypted readings from the customer get sent to the DCC and the DCC send to supplier. We can also raise tickets with them when we can't fix a Smart meter.
Name 3 different types of Smart meter
EDMI, Secure, L&G, Aclara, Elster, Honeywell, Kaifa
Why would we need to escalate an appointment to Kingswinford?
2 person job/parking, server errors, tech spec required, OOH appointments, complaints, meter above 8ft, split accounts
What is the next thing we can try if the link smets 2 device button doesn't populate any smart meter details?
Read Inventory
What does SMICOP stand for?
Who is responsible for WAN?
Telefonica and Arquiva
If the smart issue cannot be resolved by Smart Academy, who would they raise a ticket with?
DCC
What does ECOSG stand for?
Electric Change Of Supply Gain
Where can you find the instructions sent to the meter on Kraken?
Request History
What are the systems next steps on the gain ladder after a XCOSG/XICOM
Post-commission set up / XINIM, Read Inventory
Name 2 of the flashing lights found on a comms hub
WAN, HAN, MESH, SW, Gas
What does an E20/E21 error indicate?
Lost communication
Name all the kraken checks we need to follow before sending an account to Smart Academy.
Check account checks section on Kraken, Are they on supply? Meter read frequency permissions, Go onto properties tab and check last midnight snapshot, Comms Checker, MPAN and MPRN, Troubleshooting Guide, Check account notes, pinned and events, If usmart isnt there and there's an amber warning - link smets 2 device, read inventory, Try to pull a reading, PC, SSC and TPR, Request History, Appointment notes / Smart elgibility - NOT TO BE USED AS A FAULT, but might give you an indication as to why we're not communicating
What smart abbreviation would show in Kraken and BOL for the in home display?
PPMID / CAD
What is the workaround for when a customer requires an AIHD and the server error, "Cannot book appointment: 0: Invalid Vulnerability Code" pops up?
Make a note of the PSRs, remove the PSRs, book appointment and REMEMBER TO PUT THE PSRs BACK ON