What Customer Classification is it?
This is a distributor that does not target production or engineering customers
Specialty Distributor
If a customer doesn't see _______, they will make a decision based on price.
Value
Customer provides a target price that doesn't make sense
1. Where is the target coming from
OEM
Original Equipment Manufacturer
Who are our 4 direct competitors
1. Digi-key 2. Allied (RS) 3. Newark 4. Master Electronics (Online Components)
Business website promotes Reselling electronic components such as active and passive semiconductors
Reseller
Each opportunity we should determine if we are at an ________ or ________
Advantage, Disadvantage
Customer asks for better pricing on 2nd column Qty and their target price is the 5th column pricing. The system says "No discounts past column 7. What can you do?
Update the Quote
EMS
Electronics Manufacturing Services
Who are the 4 main High Volume Distributors
1. Avnet 2. Arrow 3. Future 4. TTI
A term used for companies that design, manufacture, test, distribute, and provide return/repair services for electronic components and assemblies for OEM's
EMS
Mouser will not add a ______ on the invoice for _______ charges.
Line item, Tariff
Customer says: "I am going to buy a lot more of these in the future if they work out, so can you go any lower on the price this time?"
Ask their EAU and Target price
IPC
Inventory Processing Code
Customer says they get free shipping and preferred pricing with DK what should you do?
Set up a meeting with your leadership and the customer to discuss
A company that makes a product to be sold by another company under its own name
OEM
________ & ________ are required information when logging a win
Sales order #, Quote won total
You come across a quote that our service team advised the customer "This is our best pricing"
1.Take a screenshot of the message 2. Remove the message 3. Send to Supervisor
L-Code
Logistic Code - System generated code based upon the movement of a part
If you can't meet customers target pricing what can you offer?
1. Schedule orders (higher volume) 2. Can we discount somewhere else? On another part? 3. Can we cross to a less expensive part? 4. Does waiving shipping make sense for the size of the order?
EMS - Military
The mission of Customer Inventory Specialists is to increase customer orders within all market segments by _______ and _______ customer contact focused on winning business for Mouser Electronics that without engagement we may not otherwise have won.
Direct, Proactive
Customer provides their EAU and Target all which are beyond our system last column Qty and Price.
Check P screen to see if we get any price breaks from the MFR. Check Strategic suppliers. If a yes supplier make sure you have all requirements to submit. If a no supplier, get End user info and still ask.
CVR/SHLF
Cover on the Shelf - The number of months we can cover with the stock currently on the shelf based on the average Qty per month history
When is it okay to compete with TTI's listed price?
If we are meeting Comp with a direct competitor that is priced below TTI and otherwise would cause Mouser to lose the business.