Category: Products & Services
This service allows customers to purchase a product online and pick it up in-store.
Pick Up in Store (BOPIS)
NAME OPERATING SYSTEMS *HINT: 2
MAC OS / WINDOWS
This gaming console is developed by Sony
PlayStation 5
This phrase refers to treating customers with respect and going beyond expectations to meet their needs.
CS Excellence
This executive is the current CEO of Best Buy.
Corie Barry
This Geek Squad service helps customers with computer setup and repairs.
TOTAL TECH
This resolution is considered the next step up from 1080p HD.
4K
This brand is known for its high-quality smartphones, often released in Galaxy and Note series.
Samsung
This feedback tool is commonly used to gauge customer satisfaction after a purchase.
5 star
Best Buy’s logo features this item as its primary element.
price tag
Best Buy's membership program that offers perks like free shipping and extended returns
PLUS MEMBERSHIP
This wireless technology standard is commonly used for short-range communication between devices.
Bluetooth
This brand's "MacBook" line is popular among creatives and professionals.
Apple
This process involves resolving customer complaints in a manner that satisfies the customer and upholds the company's standards. (TERM)
conflict resolution
This type of TV offers deeper blacks and more vibrant colors compared to traditional LCDs.
OLED
What is the Best Buy Recycling Program?
This program helps customers recycle their old electronics responsibly.
This term describes a virtual or augmented reality experience
VR/AR
This company's Surface line includes tablets and laptops
Microsoft
This concept focuses on understanding and meeting the needs of customers to ensure repeat business.
customer retention
This annual event offers significant discounts on tech products
Black Friday
What is it called when submitting In-Home Consultation?
LEAD
This technology, abbreviated as AI, is transforming various industries through automation and intelligent systems.
Artifical intelliengence
This smart speaker from Amazon responds to voice commands and can control smart home devices.
Amazon Echo
Before 5 star , What was it called to track customer ratings?
NPS
With total and plus there is a 60 day return/exchange policy, but there is one department that is excluded. Which department is it?
Mobile (14 day policy)