Care Values
The e in Care stands for?
Excellence
The first level of violence is called?
Normal
A clerk follows an African American around in a store, presuming that the person of color is going to steal.
Microaggression
Using a power pose 10 minutes before an interview was said by?
Amy Cuddy
Body language is what % of communication?
55%
Same Overall Goals, Different Ways of Reaching Them
Pathway conflict
Speaking louder or speaking slowly when addressing a blind student.
Micro assault
Setting your alarm for an hour early is an example of?
Time Mangement
Always introducing yourself and your role to a customer is an example of...
A warm welcome
Not Enough Resources to Go Around is a w(blank) conflict?
Distributive Conflict
"Why are you so sensitive"?
Microinvalidation
Name 2 generations in the workplace
Gen z
Gen x
Traditionalist
Baby Boomers
Millennials
Is there anything else you need right now?” When I walk away, that person knows I’ve done everything possible to take care of them.
Fond Farewell
Our autonomic nervous system is continually engaged in defensive activities, as can happen in traumatic situations or prolonged stress, these can become potentially harmful to our physical and mental health because it is chronically lacking the balance between the different branches of the autonomic nervous system.
Polyvagal
Someone that safely intervenes when microaggression is happening or has happened.
Active bystander
What does HIPAA stand for?
Health Insurance Portability and Accountability Act