CORE
What are the five (5) Classes of CORE vehicles?
Economy
Compact
Intermediate / Mid Size
Standard
Full-size
What SUV Class of vehicle is comparable to the Intermediate CORE vehicle?
Compact SUV
What are the three classes of Vans?
7 passenger Minivan
12/15 passenger Minivan
Cargo Van
What are the two classes of trucks?
Pickup Truck
Standard Pickup
What's the RSA Mission Statement?
Customer First. Vehicle Second.
I fit 4 persons and 2 pieces of luggage at maximum capacity. What am I?
Economy Cars
Which SUV class vehicle is comparable to the Full-size CORE?
Midsize SUV (5 persons with 4 pieces of luggage)
Which Van class accommodates 2 persons with 0 luggage?
Cargo Van
Of the Standard Pickup and the Pickup Truck which is the smallest?
Standard Pickup
What's the RSA third priority?
Make it right.
When completing a swap out of a vehicle for a customer, what's the main vehicle type that is used?
CORE
What's the accommodation of the Full-size SUV?
7 persons with 3 pieces of luggage.
I seat 7 passengers with 5 pieces of luggage. What vehicle class am I?
7 Passenger Minivan
What's the accommodation of the Pickup Truck?
4 persons with 4 pieces of luggage.
What's the RSA second priority?
Get the customer back on the road.
What is the accommodation of the Full-size CORE vehicle?
Five (5) persons & four (4) pieces of luggage.
What's the accommodation of the Premium SUV?
8 persons and 7 pieces of luggage
I can accommodate 14 passengers and 2 pieces of luggage. What vehicle class am I?
15 Passenger Minivan
I accommodate 4 persons with 3 pieces of luggage. Which class of truck am I?
Standard Pickup
What's the first goal on every call?
Ensure the customer's safety.
Name the CORE vehicles that would be able to seat 3 passengers and 3 pieces of luggage.
Compact
Intermediate / Mid-size
Standard
Full-size
What are the 5 classes of SUVs?
Compact Intermediate or Midsize
Standard Full-size
Premium
Kimberly calls in while on vacation. Her 7 passenger minivan has a mechanical issue and she needs a swap out. She needs to accommodate 7 persons with 4 pieces of luggage. Which vehicle classes could you select for her switch out?
SUV - Premium
Vans - 7 Passenger Minivan
If a customer calls in with a Ford F150 that has a mechanical issue and needs a swap out. Which vehicle type and class would you select?
CORE
Intermediate or Midsize
Standard
Full-size
What's the RSA 4th priority?
Keep of assets, control risks and minimize costs.