Features
This feature allows patients to not have to pay the full balance
What is Payment Plans
CEO of Collectly
Who is Levon
oversees billing team
RCM Director, Billing manager or supervisor
site allows you to identify additional contact information
what is zoom info
has own home grown system called Healow
Who is ECW
This feature allows us to reach out to different demographics in different ways
What is our ability to customize outreach with rules
VP of Operations
Who is Jessie
In charge of all finance of a practice
What is CFO
Personas you want to target when calling
COO, Billing manager, billing supervisor, rcm director,CFO
Sends out mostly paper statments that customer does not have to pay for
Who is Athena
This allows us to answer any billing questions
What is our chat
VP of Finance
Who is Tim
in charge of making sure personal are good and process are followed
Who is the COO or head of operations
we find on website
what is number of providers, patient portal, people we want to talk with, how payments are today or competiors,
bigger focus on preservice but hsa just launched post service this year
What is phresia
the 4 ways in which we reach out to patients
What is text, robo call, email. paper statemet
Longest AE at Collectly
Who is Aaron
services knee replacements
What is an orthopedic surgron
4 Minimum to make a qualifies set
What is Integrated, volume, persona,need
3rd party type of company that adjuicates insurance and sometimes sends paper statments
Clearing house
allows us to put credit card fees on patients
What is a convience fee
Head of Implementation
Who is Andrew
patients see these type of people after a surgery
what is a PT or OT
10 of the 19 EHRs we integrate with
Who is ECW, Nextech,Modmed,Nextgen,Advanced MD,Allscripts,Compulink,XIFin,Experety,CureMD,Central Reach,Qualfacts,drchrono,kareo,athena,CPSI Medhost,Epic
after change went down most practices changed to 1 of these 2 companies
Who is trisetto and waystar