APPLICATIONS
WHAT IS CONSIDERED APPLICATION DATE?
DATE STAMPED
WHAT IS A PINK SLIP?
1.WHAT YOU GIVE THE CLIENT WHEN THEY DON'T HAVE ALL REQUIRED INFO THAT IS NEEDED TO PROCESS.
WHAT SHOULD A CLIENT DO WHEN THEY FIRST WALK IN FOR AN APPOINTMENT?
SIGN IN ON KIOS OR SEE EAP LOBBY FRONT DESK FOR HELP.
WHERE DO YOU PUT INCIDENTAL INCOME?
INCOME AFF
WHAT IS THE MAX BENEFIT FOR CRISIS?
1000
IF A CLIENT HAS A D/N NOTICE WHERE ON APP DO YOU MARK IT?
AGENCY AREA/ EAP UTILITIES PAGE
CLIENTS UTILITIES ARE INCLUDED IN RENT BUT THEY DON'T HAVE LANLORD AFF, WHAT SHOULD YOU DO?
1.WRITE LETTER REQUESTING REQUIRED FORM.
2.CHECK LAST YEARS, IF STILL SAME CALL LANDLORD AND FILL OUT FORM.
IF A CLIENT CLAIMS THEY ARE SHUT OFF, WHAT MUST YOU DO FIRST WHEN THEY ARE AT YOUR DESK?
1.CALL CENTERPOINT AND VERIFY YOU ARE BEING TOLD THE CORRECT INFORMATION
WHEN DO YOU USE A W-2
NEVER!!
IF A WOMAN IS PREGNANT AND WANTS TO ADD HER UNBORN BABY TO THE APP, WHAT SHOULD YOU DO AND DOES SHE GET AT RISK POINTS?
1.REQUEST INFO FROM HER DOCTOR CONFIRMING PREGNANCY
2.ADD BABY TO APP USING ALL 0000 OR 1111 JON DOE AS NAME...ETC
YES, SHE WOULD GET THE AT RISK POINTS NOTATE THAT SHE IS PREGNANT IN NOTES
WHAT IF CLIENT IS DENIED AND REFUSES TO SIGN APP, WHAT DO YOU DO?
PUT CLIENT REFUSED TO SIGN INITIAL DATE AND NOTE.
WHAT FORMS ARE NEEDED FOR SELF EMPLOYMENT?
1040,SCH 1, SCH C
IF A WALK IN AND APPOINTMENT COME IN AT THE SAME TIME WHO MUST BE SEEN FIRST?
THE APPOINTMENT!
WHAT LINE DO YOU USE FOR A SCH C
LINE 5
WHO ALL IS CONSIDERED AT RSIK?
1.ANYONE OVER 60
2.DISABLED
3.KIDS UNDER 5
4.PREGNANT WOMEN AND VA
CLIENT DID NOT SIGN MAIL IN APP, WHAT DO YOU DO?
1.CONTACT CLIENT TO HAVE THEM COME IN AND SIGN APPLICATION
2.OR CALL CLIENT AND REQUEST PERMISSION TO SIGN FOR THEM.
CLIENTS BOYFRIEND IS IN JAIL AND UTILITIES ARE IN HIS NAME WHAT FORM IS NEEDED?
UTILITY AFF!
HOW MANY SHUTOFFS DO WE SEE A DAY?
NO MORE THAN 6, UNLESS WEATHER IS BAD, WE TAKE EVERYONE.
IF A CLIENTS MOM PAYS THEIR RENT OF 575, IS THAT COUNTED AS INCOME?
NO!!
IF A CLIENT HAS A 2000 BILL AND THEY WERE APPROVED FOR 1325, WHEN SHOULD THEY PAY THEIR PART?
THEY ARE REQUIRED TO PAY IT BEFORE MORATORIUM STARTS BEFORE DEC 1ST
WHAT SHOULD YOU DO IF CLIENT MARKS VET ON APP BUT YOU HAVE NO PROOF?
1.GET IN CONTACT WITH CLIENT REQUEST INFO NEEDED
2.IF THEY DON'T RESPOND YOU MUST REMOVE THE VET STATUS OR CHEC LAST YEAR.
IF BILL IS IN LANDLORDS NAME BUT CLIENT IS RESPONSIBLE FOR BILL WHAT FORM SHOULD BE FILLED OUT?
UTILITY AFF
WHAT TIME DO WE START SHUTTING DOWN EACH DAY AND WHEN DO WE STOP TAKING PINK SLIPS?
WE SHUT DOWN AT 3 PINK SLIPS STOP AT 12
IF A CLIENTS DAD GIVES THEM MONEY TO BUY FOOD IS THAT CONSIDERED AS COUNTABLE INCOME?
YES!!
CLIENT IS BEHIND 600 (ONE MONTH BILL), DO THEY RECIEVE CRISIS?
NO!! WHERE IS THE DISCONNECT NOTICE?