Customer Service
being fully engaged while another person is talking to you
What is Active listening
a specified amount of money that the insured must pay before an insurance company will pay a claim.
Hail, Theft, Fire, Vandalism & Hitting a live animal
Comprehensive
Covers difference between the actual cash value & loan value at the time of a total loss
Gap
Covers my wedding ring for it's exact value
Scheduled personal property/PAF
the ability to understand and share the feelings of another.
what is empathy
Coverage D, can help pay for the additional costs you might incur for reasonable housing and living expenses if a covered event makes your house temporarily uninhabitable while it's being repaired or rebuilt.
Loss of use
Hitting an object(other than live animal)
Collision
Pays for injuries in your vehicle no matter who is at fault
Medical Payments
Coverage that protects condominium or homeowners association (HOA) members from certain expenses/covered perils that are shared among all members.
Loss Assessment
Making the customer the priority when they call in is
Putting the client 1st
Coverage A, covers the primary structure on a property policy
Dwelling Coverage
Towing, gas delivery, lock outs & flat tire
Roadside
Pays for injuries in your car up to the limits if hit by an at fault uninsured driver
Uninsured Motorist Bodily Injury
An additional layer of protection for your home insurance policy. It provides extra coverage beyond the standard dwelling coverage limits for the increased cost of material & labor at the time of a catastrophic loss.
Extended Dwelling coverage
The support and assistance provided by a company to its customers before, during, and after purchasing and using its products or services.
Customer Service
Coverage C, covers customers belongings
Personal Property
Handles the investigation and payments in regards to a claim
Adjuster/Claim Rep
Pays to rent a vehicle in the case of a covered claim
Rental Reimbursement/Loss of Use
Coverage B-Covers structures not attached to the main building.
Other Structures
Reviewing coverage, speaking in common terms to help customer understand common policy language & doing thorough policy/coverage review
Clear Communication
Coverage E, example-when delivery man falls on icy front porch & injures themselves
Liability
When an insurance company goes after another for reimbursement of payments made when their insured is not at fault
Subrogation
Required by every state to register your vehicle
Liability auto insurance
Who has the BEST home insurance sales agents
EIG