Roadblocks
You will not get all the intended information if you are constantly thinking "What is this person really thinking or feeling?"
What is a Mind reader
This means putting yourself in the sender's shoes in order to understand the viewpoint of the sender.
What is Empathy
Distractions that can disrupt lines of communication.
What is Noise
Who: What: When: Where: Why and How: are used in this stage of the problem solving process
What is DEFINITION OF THE PROBLEM
the foundation of all social interactions.
What is listening
Drifting off, needing the speaker to constantly repeat what they are saying.
What is a Dreamer
This will allow the sender to to know that you are listening, and you care about what they are saying. This will help the sender to know if you are accurately receiving the message and can be demonstrated by using statements like "What I hear you saying is... "
What is Summerizing
a message is sent from the receiver to the sender.
What is Feedback
To accomplish this stage you should defer judgment of the solutions and develop as many of these as possible (quantity breeds quality).
What is Generation of Alternatives or Brainstorming
it is important you pick up on others’ cues, and learn how to read others.
What is Identifying emotions
Selective listening. Hearing only what you want to hear.
What is Filtering
In addition to summarizing the content of what the sender said, this can help improve the quality of the conversation.
What is reflecting back their feelings
a purpose or idea that is trying to be communicated.
What is the Message
After you have made a list of all possible solution options, you need to evaluate each option to determine which solution you will use to fix the problem. This is called..
What is Decision Making
we all tune out, and if you have a particularly hard time staying focused on what an individual is saying it is important you ask for this. Communication breaks down if you are unable to do this.
What is Clarification
Changing the subject too quickly. This comes across as not being interested in what the speaker just said, or that you were not listening to what was just said.
Who is the Derailer
Doing this can indicate active listening. But don't do too much, this can become distracting.
What is nodding your head and using "uh-huh"
the person sending a spoken, written, or nonverbal message to another person.
Sender
When doing this be sure to consider and anticipate difficulties that may arise
What is the Solution Implementation
it is important for your response to someone be appropriate and related to the topic of conversation.
What is Relevance
Hearing what is said, but quickly discounting it or belittling the message.
Who is the Fighter
80% of your time should be spent listening, with 20% of your time talking.
the place in which the communication takes place.
What is the Environment
This is the final step in the problem solving process
What is evaluating the outcome.
it is important to respond to someone in this manner. This is considered to be poor when you interrupt someone, or wait an inappropriate amount of this to respond. You need to know when to be silent and when it is your turn to speak.
What is Timing