Family Ties
Direct Connect
Hired Hands
100

Good Morning Cameron, 

I would like to cancel John’s Tuesday chess class. What is the penalty for canceling this class? 



Page 10: What are Withdrawal and Cancellations policies?


    You may withdraw from any registered classes with no penalty before October 1st. After October 1st there will be a $50 cancellation fee for each canceled class registration. If you have paid in advance you will be refunded the balance of the unused tuition. One-time registration fees are non-refundable.



100

It’s your first day at IF. You were introduced to the team but you are not sure what you are supposed to be doing or what a Jumbula is. Where do you start?



Page 10: What is the Program Start-UP Checklist and Tasks?

100

 a multi-site TA in the organization, who requires access to all PD


Page 2: Where are Important contacts?


200

Good Afternoon Ashley,

I noticed an additional $50 charge on my account that says late pick-up fee. Our babysitter is responsible for Desiree’s pick-up from the after-school program. I was not aware that I would be charged or I would have made other arrangements. 



Page 8: What are  Late Pick-ups?

We cannot remain in DOE school buildings after the scheduled closing time. Families must pick up their children on time. After 5 late pick-ups, your account will be charged $50, there will be a $10 charge for any additional late pick-ups in the Semester. Late Pick-ups tally will reset in the new semester. 



200

You sign into your email and see a message from Sarwar. He requests that you submit your receipts in Quickbooks as you are a month behind but you don’t know what Quickbooks is. What is the policy for Quickbooks and how do learn how to use it?



What are :

 Pages 12-14: Quickbooks under weekly tasks + Quickbooks guide 

200

Categories: Professional Boundaries, Attendance and Lateness, and Professional Conduct 

Where are they located?

Pages 4-10: What are the Employee Policies and Procedures?


300

Good Afternoon Widner, 

Today we had a very important engagement. I emailed at 2:33 pm so that staff would be aware and have her ready. I arrived at 4 pm and waited over 10 minutes for Leah to be brought downstairs. I want to bring this to your attention because next Thursday we have another engagement and do not want to be late.  



Page 5: What is the Afterschool Program Model- Dismissal?


…Notice for early pick-up should be emailed to the program director or assistant director by noon. 

300

Your school’s principal has requested a meeting with you to go over the program’s evacuation plan including procedures and drills. Where do you look?



Page 12: Evacuation drills are a monthly task

Page 15: Emergency Readiness 


300

8 hours of online work are required by all employees. List them

Which page to find the information _____?




Page 14: What are the Training Requirements

  • Foundations of Health and Safety (5 hours)

  • Mandated Reporter  (2 hours)

  • ACE’s -Adverse Childhood Experiences (1 hour)




400

Hi Hope, 

Fred is new to Ella Baker. He has a peanut allergy and I am a bit worried about snack time. I’m nervous that he could be seated by someone who brought their snack containing peanuts. 


Page 10: What is Health & Safety- Allergy? 

Participants’ allergies and restrictions are noted on the activity attendance sheet to promote safety and continuity. Each site has an assigned snack haven for students requiring specific accommodations. 


400

DOH has arrived at your site. Luckily you referenced which page to ensure all staff had the necessary paperwork in your binder.



Page 5:  Line Staff and Recruiting and Onboarding

Page 9: Staff Files



400

Jessica a TA is communicating that they are having a difficult time with a Sarah student in Karate. You later observe Jessica in a back-and-forth disagreement with Sarah at a choice time.


Where in the handbook would you recommend Sarah to read, to better handle the situation in the future?


Page 11: Managing Challenging Behaviors 

500

Good Afternoon Vicky, 

This evening while speaking to Avery about her day, she informed me that she was removed from Maker’s Club and brought to the afterschool office to write an apology letter. She shared that she was angry and did hit her friend, but why was she removed from her activity to do this?


Page 11: What is the IF Student Support and Code of Conduct? 

IF understands that all behavior is communication and strives to equip participants with the means to appropriately express themselves. Nonetheless, physically aggressive behavior toward staff and other participants, bullying, and deliberate destruction of property are prohibited. If such breaches occur, participants are required to complete a restorative task (i.e. reflection, mediation, or a project in connection with the incident).


500

The time has come to announce to families that we are offering a Mid-Winter Recess camp but how do you email all your families at once?


Page 7: Emailing a Campaign


500

Cecelia a student in the program often says she doesn't want to home. At pick-up, you overhear the person picking  her up says,

“You better stop being evil today. I swear

you are no good, and I wish I did not

even have to pick you back up.”

Based on the handbook, this may be an early sign of ___. Which page can you find resource?

Page 13: Child Abuse, Neglect, and Maltreatment