Network Talk
as, cr, cs, er, fw are two-letter examples;
dir, hsm, vlb are three-letter examples
What are Device Type Abbreviations?
Hats, caps, hoodies, leggings, ripped jeans, for example.
What is Inappropriate Attire?
You should do this when suspicious activity is reported at a branch or campus.
What is Call Global Security at 850-912-0090?
Information, such as validation steps, that are visible only to Network Operations Operators, Technicians, and Technical Writers.
What are Privileged fields?
You'll go on a "bad" list for this if you indiscriminately click links.
What is Phishing?
The set of rules governing the format of data sent over IP networks.
What is Internet Protocol (IP)?
"In the beginning" of all calls.
What is Genesys?
If you're going to be late to your shift, you should do this immediately.
What is Let Melissa know ASAP?
An alert that includes "Synthetic Transaction Failure" in the description monitored in this tool.
What is Dynatrace?
You absolutely must include this in the Collaborate tab; otherwise, you're not fulfilling the necessary requirements to keep yourself out of hot water.
What is the procedure ID?
A networking device that forwards data packets between computer networks. These operate at Layer 3 of the OSI model and perform traffic-directing functions between subnets within organizations and on the internet.
What is a router?
Best practice for Omni alerts and other critical-path alerts.
What is Alert MIM immediately?
What is Have teammates test, too?
What is Thoroughly document Collaborate tab?
This is what I must do if I can't reach the Primary on-call.
What is Contact the Secondary on-call?
These alerts have "generic" procedures that direct the Operator to contact the Server Custodian.
What are Windows Service Monitors (ping/CPU/disk space/memory)?
Operator cannot find an exact procedure, so what must be done.
What is Locate a "like" procedure, record info, and advise tech writers?
A device that operates at the Data Link layer of the OSI model — Layer 2. It takes in packets being sent by devices that are connected to its physical ports and sends them out again, but only through the ports that lead to the devices the packets are intended to reach.
What is a network switch?
The only place from which an Operator should send universal team email.
What is the Network Operations email (not personal email)?
This is done for Vendor-related procedures for which no on-calls exist.
What is Own the Situation through resolution of the issue.
The date this procedure, B10172308250004, was written.
What is August 25, 2023?
IAM_MIAM_PROD_EASTUS_Log_Critical_SLAZERVCLDSSO0_drive_free
OMNI_user-pandp-service_PROD_PCF_Crashed is an example of this type of alert.
What is Azure?
A unique set of numbers or combination of letters and numbers that are assigned to each device on an IP network to make it possible for switches and routers to deliver packets to the correct destinations.
What is an IP address?
What must be done prior to formally requesting leave.
What is Ensure coverage for your shift?
When sending FYI emails to teams outside of support team, this team must be CC'd.
What is Network_Operations?
What you need to do when no procedure exists for your alert.
What is Notify tech writers via Network Operations chat?
Also acceptable: What is Ask AM to submit ticket for procedure creation?
If you forget this, you have no proof of how you handled your alert.
What is Document everything in the Collaborate tab in Moogsoft?