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Order Collection Issues
Earnings Question
General
300

Thanks for contacting courier support, please allow me a moment to pull up your information.

Courier has given context.

300

Interview 

Screening 

300

Other situations (Scenario's)

  • Resto cannot see the order in their system.

  • Resto is out of power/under maintenance.

  • Resto cannot make the order.

  • Resto was told to cancel the order by customer, etc. 



300

Do couriers incur any fee/charges for fast cash withdrawals?

Yes, Fast Cash allows couriers to cash out their delivery revenue instantly to a supported debit card, for a fee of $1.99.

300

What are CIR’s

CIR stands for Courier Incident Report.

700

Thanks for reaching out to Courier Support. Please confirm if this is a personal preference or a restaurant issue for choosing unable to pick up the order?

Courier is not able to complete delivery

700

Work For Skip/Menulog/Just Eat

Become a courier with..

700

True/False. We must call the restaurant to confirm if the courier says the restaurant is closed

True 

700

Are couriers able to cash out their cash during weekends and public holidays?

Yes.Couriers may cash out as frequently as they like including weekends and holidays.

700

Customer Unreachable chat tag is used when a courier has arrived at the customer’s location and the customer is unresponsive.

Customer Unreachable

1000

Have you tried calling the customer?Step 

If the customer is still unreachable, please follow the self-serve steps below:

Tap the "Having Trouble?" banner and follow the in-app process. A 5-minute timer will begin.

You'll then be prompted to confirm you've verified the delivery location and tried contacting the customer.

After the 5-minute timer runs out, tap on the "Marked Undelivered" button. Leave the order in a safe location and send a message to the customer indicating where you've left the order. 

Customer Unreachable

1000

Bonus

Fee / Incentive / Subsidy

1000


What is the minimum amount for an order to be deemed as a HVO 

1000

Fast Cash

Fash Cash is a CA exclusive feature. Couriers have to enroll and their bank must support Fast Cash.

1000

When would you need to send out this macro? 

After 1st unprofessional incident, send the first macro

1500

We’re ending the chat session due to no response from you. If you require further assistance, feel free to get in touch using the chat function in the app. Thank you!

Courier unresponsive for 2 minutes. Close chat thereafter

1500

Hired by Skip/Menulog/Just Eat

Contracted with.../Work With

1500

Unable to Complete Delivery

Unable to Complete Delivery chat tag is used by couriers in cases when they have collected the order but are experiencing issues and are no longer able to deliver it. 







1500

How are weekly direct deposits processed? and which days are they released in different markets?

Direct deposit payments are made automatically 

CA every Thursday

UK/IE/AU: every Tuesday 


1500

Please provide maximum Hold Pay for each Market. 

  • CA/AU - We have a cap of $5.00 on resto hold reimbursement.

  • UK - The cap is £4.00.

  • IE - Not applicable since resto hold is not offered.



2000

In the future, if you're matched with an offer that you cannot complete, you can decline the offer by clicking 'decline' or letting the timer run out. This will help us in getting orders to our customers on time.

I will now end the chat and remove order # . Have a good one!

Unable to pick up order. 

2000

Hiring

Onboarding 

2000

Order Collection Issues chat tag is used when a courier has been informed by the restaurant that they are experiencing issues.

  • Resto is closed.

  • Restaurant is unable to see the order.

  • Order collected by another courier or customer.

  • Order is spilled, damaged, poorly packed, large/heavy.

  • Resto is out of power, out of item, under maintenance.

  • Customer asks restaurant to cancel the order.

  • High-Value Order needs more than one courier, etc

2000

Zero Courier Pay

Zero Courier Pay in a known issue happens when order is unassigned/cancelled or has a new courier assigned.

2000

An Incident refers to any event that occurs on the network that could put the safety or security of a user or member of the public at risk, please give at least 5 of these events.

  • Road Accidents

  • Assault

  • Harassment

  • Verbal Altercation

  • Slip, Trip and Falls

  • Robbery/Theft

  • Pet Interaction

  • Mental Health Escalation