Tractor/Trailer/Container
Dispatch calls in to report a down tractor at the carrier yard, what needs to be created to assist in resolving the mechanical issue?
What is a tractor down SIM and work order via new unplanned request in AAP.
Dispatch called to report the load is not ready, what is the first thing we should be looking for?
Is it SDT + 30 (planned yard)?
Where does a SOLO 2 driver take their 10 hour reset?
What is anywhere safe along their tour they are currently running.
When a driver is over the road or not at their home yard & there is a service issue with their tractor, what do we need to create to keep track of the driver's safety?
What is an OTR?
When we are placing an outbound call to the dispatcher or driver, what are the 2 things that must be included in your greeting at the beginning of every call?
What our name is & where we are calling from.
Driver reports the empty trailer he was assigned has a service issue, it is not past SDT, what should we direct driver to do?
What is advise driver to report the service issue to the site, submit the DVIR, and ask GS if there is another empty they could take. If no, then direct driver to call back at SDT (planned dock) for tour adjustments.
Driver as arrived one hour early to pick up their CF load, they want to know the load status now, what system is used to verify the requested information?
What is SSP (outbound dock management)?
If an AFP, Solo 1 driver runs out of HOS during their tour they can just pull over somewhere safe where they're currently at and take their reset and drive back to their carrier yard when they're done, True or False?
False. Solo 1 drivers will never take their reset over the road.
When you go into AAP to create a work order for a down tractor at a carriers home yard, we can change the vendor to whoever they want to perform the work, True or False?
False, we have to go with whatever vendor recommendation that AAP assigns.
When placing a dispatcher or driver on hold to research their issue, we can place them on hold for as long as we need too, if we provide them the time frame, True or False?
False, the maximum amount of hold time at once is 5 min, depending on the issue you might have to check back a few times.
Driver hooked up to a loaded trailer and the lights are flickering, it is 25 minutes until SDT + 30 (planned yard). What needs to be created to resolve the mechanical trailer issue?
What is a mechanical trailer SIM (CTI)?
Dispatch informed us the driver arrived at the 3rd party site, there is no load available for the driver today, shipper account is "OBDedicatedExternalFreight", who is responsible for actioning this shipper account?
What is the external team?
Driver call us to say he is running out of HOS, driver has 3 hours left and can't take the empty trailer, but distance to driver's yard is only 40 minutes, what should we do?
Make sure load notes are clear with the HOS information you were given and either flip to BT with CRID being updated OR cancel the empty & bridge correctly with a SLBT.
Driver arrives at yard to pick up his CF load, during pre-trip driver notices a flat tire & it is 5 min until SDT + 30 (planned yard time), what should we do?
We will create the mechanical trailer SIM (CTI), pull & reject for mechanical trailer, make tour adjustments. Remember for mechanical trailer issues we can adjust at SDT (planned dock).
When you are putting your load notes in all VRID's that are impacted by your CB request, you are supposed to make all WO #'s and links visible to the carrier, True or False?
False
Driver is at the rail yard reporting that the tire on the chassis is flat, where should the driver go to report the issue?
What is the DAB (driver assistance booth)?
Driver got a Y check in on site, guard shack told the driver that someone else picked up the load, it is only SDT (planned dock), NOT SDT + 30 (planned yard), what should the driver be advised?
What is call back at SDT + 30 (planned yard) for tour adjustment.
What will we do if a driver calls us and has zero HOS left, but is 30 miles away from yard?
What is create an OTR/Fleetnet and driver will ride back to home yard with tow driver or we will get them a Lyft.
Dispatcher calls to report an incident that took place 3 days ago involving just the driver, we do have to fill out necessary SIMS & make the calls. But, do we have to call ARC or can we just fill out the online claim form?
We can just fill out the online claim form.
What are the two types of calls where we should be updating the CRID field?
Empty to bobtail & legs rejected for Amazon Facility delay.
Dispatch reached out to report their last tractor in yard has an expired inspection, what needs to be created to get this taken care of?
What is the DOT SIM?
Driver arrived to the site for the InboundFCDeliveryService load, no one is on site to assist the driver, it's not quite SDT + 30 (planned yard), who could we reach out to in an attempt to resolve this issue prior to departure time?
What is reach out the POC's?
Dispatch called to advise their driver has a CF load on their back and they just went off duty and started their 10 hour reset, what do we advise?
Advise that driver will continue with the tour as is once the reset is over. Also, educate that next time please call prior to going off duty with that CF load so we can have driver detach from said trailer and initiate an ITR in case recovery decides to have someone else pick the load up and deliver it.
Driver calls to report an accident he was in, 2nd driver was at fault, they are stuck in the middle of the intersection, what steps are we taking to ensure our driver is taken care of?
Confirm 911 has been called, Create OTR, AFP accident SIM, call ARC & CEI.
When you are about to end your call with dispatcher or driver, what is the final thing that should be said before you disconnect?
Remind dispatcher or driver about the "survey at the end".