RELAY
Where do you assign a driver after the tour has been adjusted?
Click on upcoming, place tour id in search & allow it to populate, then assign the driver.
What are the two most important steps when working a driver/dispatch WIM?
To make sure the driver is assigned, inform driver's leadership & sites TAM.
Does a red light hook up need a drug test?
Only if the driver performed the tug test.
What is the #1 priority when working an OTR?
Driver safety.
What are the 3 most important RQM things you have to remember when working on a call or WIM?
Loads notes, Mentioning duration of hold time (no more than 5 minutes), and the HMD survey.
How do you find unassigned VRIDs/Tours?
Click on upcoming, click where it says disruptions & change it to unassigned.
What 2 factors do you look for when working a no gap WIM?
Make sure there are no gaps between sites on each VRID, make sure the times line up correctly on arrivals between VRIDs (no more than 5 minutes).
How many tours can appear on a driver assignment SIM requested by the site that's not part of a pilot?
As many as the TAM wants, so long as they are all going to assigned to the same driver.
If a driver calls in to report a mechanical issue with the tractor in between sites where the CEL light came on, how are we going to handle the OTR?
We will create OTR, create the fleet net, & have driver ride back to the HY with the tow driver. If HOS is an issue as well, we will get the driver a Lyft to get home.
When taking a TOMY C2C call, what is the most important thing you have to remember to do when adjusting a tour?
Making sure the driver is assigned.
Where do you go to find a tour that is already in process?
Click on in transit, then search for the block id, VRID, or tour id.
What are three ways to verify a late truck WIM?
Verify driver's check in/out times, monitor on middle mile if the driver is moving or not, and check FMC load notes.
When working DooD SIMs what information has to match?
The defect on the SIM has to match the issue on the work order.
What is the maximum amount of time our OTR agent has to reach out to a driver?
30 minutes.
When do you have to use the hold option while working a call?
If there is going to be more than 20 seconds of dead air with no conversation between you & the customer.
Where can you find PAT id that has not been matched yet?
Click on load board, click on post a truck, then under orders make sure that you choose "open".
What do you do with a VRID that does not have a driver assigned?
How do you action an issue in the wrong folder?
A driver calls in to report that they have extreme fatigue & can not continue driving. They are in a safe spot on the side of the highway waiting for help. What should we do.
We will direct the driver to wait patiently as we dispatch out for a tow driver to come & pick them up & tow them back to their HY.
If a driver or dispatcher calls in to report a mechanical tractor issue OTR at a different amazon site with only 3 hours of HOS left, what are you going to do?
Create an OTR, create a fleet net for tow back to HY, and making sure the mechanical issue is notated so a TD SIM & work order can be created once back at the HY.
If you're getting an error when trying to assign an eligible driver to a VRID, block id, or tour id - how can you check in relay the possible reasons?
Search in upcoming and in transit, place driver's first/last name in the search bar, this will pull up anything that already exists with the driver's name attached to it.
How do you handle a WIM that has already been rejected?
Check the case & load notes in FMC.
When working SIMs in general is the one hour link the only one you monitor?
No, you should be monitoring all SIMs in all folders regardless of timing to determine if any action can be taken on them.
A dispatch calls in to report that the driver pulled over to a rest stop so the driver could take their 30 minute break & driver got out to use restroom, but locked the tractor keys inside, what do we do?
Create OTR, create fleet net to have them come unlock the tractor for the driver.
Can you make tour adjustments before standard departure time due to a driver not wanting to continue waiting.
No. Empty moves can be adjusted at SDT (planned dock) & CF loads can be adjusted at SDT+30 (planned yard).