BG+
How do you load Bay Guard Plus Video?
Click "Get HTTP"
How do you loads LVM video?
Shift + F7
Priority Number & Zone Type?
37 & CKA
What is the hot key to acknowledge an alarm?
F3
What does bright green mean in the alarm QUE?
acknowledge some action taken but not completed
Priority Number & Zone Type
35 & VDP
Priority Number & Zone type ?
15 and 36 VRM
What are the procedures for initial trip, with person seen on video?
1.Engage the Talkdown feature – Unless FF notes state otherwise, you will always engage the talkdown with any human activity. Even if the person has left the property.
2.Send the Verification Text – If there are multiple activations with human activity, opt to send the first clip showing the arrival of the human presence onsite.
3.Reso the signal as ALT F7 CHTXT (CHekT text sent)
Where are FF notes located?
Alt + X & Alt + B
What color is offline/in test in the alarm LOG?
Yellow
What are the procedures for alarm with no person seen on it?
1.Call the EN list
2.If no contact, reso the signal
What are the procedures for a LVM alarm with a person?
1.Use Talk Down “This is Bay Alarm Company. You are trespassing in a secure location. Leave the premises now, or the Police will be dispatched”
2.Dispatch the Police Department and notate the alarm log with a brief description of what you see
3.Stamp the Talk Down (CTRL ALT U)
4.Call the Premises
5.Call the EN list
6.Update the Police Department
7.Timer for 1 hour
What are the procedure if we do not get a response?
1.Review the alarm clip
2.Call the EN list
3.Dispatch the Police/Security
4.Timer for 1 hour
What is the talk down stamp?
Ctrl + Alt + U
What does dark green mean in the alarm QUE?
Timered
What are the procedures for a video with a person seen on it?
NOTATE WHAT YOU SEE
1.Dispatch Police/Security
2.Call the Premises
3.Call the EN List
4.Update Police/Security
5.Timer 1 hour
What is the 14- day burn in?
•During this time, the system is fully reviewed by a Cloud Specialist, who will customize the analytics and filters available to create the most protection while mitigating false alarm activity when possible
•They also review if the customer has submitted a schedule to be placed on the account to confirm this is being followed or if adjustments may need to be made
What are AdSigs and how do we handle them?
Additional signals, we must update police/security of any additional activity to keep them aware of additional movement onsite.
How would you place a note from the log and how would you place a note from the dispatch screen?
F8 & Ctrl + Alt + L
What color does arm/disarms come in the alarm LOG?
white
Who will handle remotes during business hours? And after hours?
Tech Support will handle during business hours and after hours on duty supervisor will handle
What does it mean when a LVM system is integrated and how can you identify it?
The customer can use the DMP keypad or virtual keypad (the app), to disarm their system the same way you would a standard burglar system.
oNotes on your X or B screens
oThe CID to have 2 entries in SBN
Where do all EN changes for CHeKT accounts go to?
Cloud Team-techsupportcloud@bayalarm.com
What is the double dispatch stamp & what is the purpose?
Ctrl + Alt + D
To generate/create invoice
How can someone be verified ?
Master codeword
Phone number is listed on en list
Indvidual codeword/passcard