Billing
What is it called when we need to credit or debit the customer do to a change on the account
proration
what are the two biggest factors to check when looking at a slow browse issue
Data and speed test (state code)
Once a due date expires how long does a customer have to wait get another
20 days
What is our goal handle time
11 min
What is the fin on the back of a whale called?
Dorsal
How many days after an account is locked will the customer have to reactive account
90
FAP
What is the name of the suspension that can go for a year
disaster suspension
Event level adjustment
Which US state shares a border with Ohio, Indiana and Wisconsin?
Michigan
What are the 3 types of payment options
Echeck, debit, check
What is the name of the feature that is used on the HT3000 to auto change the devices network they are connected to
bandwidth steering
What are the two things we need to check before doing a suspensions for the customer
if there is a zero balance and not out of days for the suspension
What charges can customers get added on during an install
Pole mount
What artist has the most songs in the top 10 charts
Drake
If a customer did not want to have an account with a lease fee the would need to get a what type of account
purchase
At what visibilities at which the SAT will have a good chance at dropping or when it will be intermittent
4 out, 7 intermittent
Customers will be charged for these things while their accounts are suspended.
equipment fees /lease
What does SME stand for
small medium enterprise
Whats my middle name
Gregory
Once this many days have passed, manually receiving a piece of equipment will no longer cause the system to automatically credit the amount back account and a manual credit would need to be processed.
108
What are the performed channels to change too on the 2.5g network
1,6,11
When a customer extends their due date, if another bill generates, the system will attempt to collect the full amount due. T/F
T
name the 3 types of case escalations we can do
Post install, ABS, Tier 3
Because the company CEO still owns the domain, the URL relentless.com will redirect you to the website of what company?
Amazon