Couriers
What legal terms should we use for our couriers?
Independent contractors
How many stakeholders do we have?
4
How many official languages does Canada have, name them?
2
French and English
What is JETS/Skips vision?
Empowering everyday convenience
What is DSF?
Delivery service failure
What motivates our couriers?
Be their own boss. That means couriers have full control over their schedule.
Extra incomes for their tuition, vacations, and purchases.
Anyone at any age can be a courier.
Who are our direct customers?
Couriers
What is a loonie and a toonie?
Loonie- one dollar coin
Toonie- Two dollar coin
What are the 3 strategies for the vision?
Choice and value
Experience and efficiency
People and planet
How many delivery stages do we have?
6
Who provides these tools to couriers?
Couriers as independent contractors are responsible for their own tools and the cost of those tools
How do we help our Partners?
We offer extra revenue streams for their takeouts.
We bring them orders during the downtime. We offer cost-effective delivery to save on labour costs.
How many provinces and territories does Canada have?
10 provinces
3 Territories
What are our values?
Lead
Deliver
Care
List the 4 order types
Single order
Single partner pooling
Multi partner pooling
In transit pooling
When a courier starts their work what do you think they will need?
A vehicle, thermal bag(s), and a smartphone are mandated.
Optional tools are a power bank, seat warmers, a charging cord, a bottle of water, etc.
Who are JET stakeholders?
Customers, Restaurant Partners (or Partner for short), and Couriers?
What is Canada's Currency?
What are they big on?
What is their official sport?
Canadian $
Tipping culture
Lacrosse
How many brands do we have?
Name them?
Just eat takeaway
Just eat
Menulog
Grabhub
Skip the dishes
How many stages do we have in the order life cycle?
7
Order placed
Resto receives
Preps order
courier colllects
courier drive to cx
courier hands over
order delivered
Do you think couriers must comply with a dress code?
No, they don’t. However, we have a Social Code that we recommend couriers wear appropriately while working with us. For example, couriers can wear shorts and a shirt or blouse to cover the top.
How do we help our Customers?
We want our customers to have their food hassle-free at their convenience.
We offer different cuisine choices to suit everyone’s needs.
Not just Fast Food but a wide range of cuisines, Groceries, Pet food, Flower Delivery, Medicine Delivery, Alcohol and age-restricted items… The list goes on.
What is Canada's capital and how many times zones do they have?
Quebec
Time zones
When and where was just eat launched?
What are our 4 major markets?
How many orders have been completed
Denmark 2001
AU
CA
IE
UK
891 million
How many support teams do couriers have , name them?
Onboarding
Tier 1
Tier 2
Delivery logistics