Chat tags
Select the chat tag: Jiten is chatting in saying that he has received only two orders during his shift/run and is asking if you can assign more orders to him.
Order collection issues
App problems
Order Inquiry
Earnings Q
Order Inquiry
True or False: When we place a courier on DNU we will visit CUP 1 under History to create an action.
True
Can we tell couriers “Your wage or your salary is determined by the number of completed orders.”?
No
Who are JET stakeholders?
Customers, Restaurant Partners, Couriers and Us!
What legal terms should we use for our couriers?
Independent Contractor
In which tab can we cancel an order in the CA market?
Order Modal - Status
Select the order type - Courier picks up and delivers ONE order:
Single partner pooling
In transit polling
Single order
Multi partner pooling
Single order
How long do we store order information in Order Search?
3 months
True or False: A courier is employed by JET and therefore works for JET.
False
True or False: I can unassign an order or mark it as delivered before hitting the FINISH session button and this will not affect the chat.
False
Mantswaki is a courier and she chats in stating that she is parked at the customer's address and cannot get hold of the customer.
Customer Unreachable
Select the order types - Courier picks up and delivers TWO orders:
Single order
Single partner pooling
Multi partner pooling
In transit pooling
Single partner pooling
Multi partner pooling
Target collect is 11:45, what does this mean?
The order will be ready for collection at 11:45.
When will couriers receive the reimbursed amount if we do it via Order Issues?
It’s Instant pay. They will get it right after they finish the order.
In which Tab can we see the customer's receipt and their order in the CA market?
Order Modal - Menu items
When can we use the Unable to pick up order chat tag?
When a courier is in transit to the resto and they state that they are not able to pick up the order anymore and are requesting for the order to be removed from them.
Collect Slack is 15 min, what does this mean?
The courier delayed collecting the order from the resto by 15 min
After how many minutes at the restaurant are Canadian couriers eligible for the resto hold reimbursement?
7 minutes
How much time do you have to send out the initial response to acknowledge the courier’s message?
90 seconds
Delivery Slack is 10, what does this mean?
The courier delivered the order 10 minutes later than the projected time.
Select the chat tag: Faith chats in and tells you that the order she was busy on is no longer showing on her App. She was on the way to the resto and then stopped for gas and some snacks.
App problems
Order disappeared
Order is not ready
Trouble navigating
Order disappeared
Demonstrate how to get to CUP 2.0.
Courier search - click on arrow - CUP 2.0
Is a courier in London Crystal Palace eligible to resto hold reimbursement?
No
Hold Time Accuracy (HTA) is GOOD, what does this mean?
The system will process reimbursement automatically when the Courier Hold Time meets the market’s settings.
The order tip is $3.00. Delivery Fee is $2.00, Courier Pay is $5.00. How much is the courier's earnings?
Courier earnings = Tips + Courier Pay = $3.00 + $5.00 = $8.00