Intro - 401k call
Is the special tax notice referring to 60 business days or 60 calendar days?
60 calendar days
What should you ask the rep if there are post-tax dollars in the account?
How much is in contributions and how much is in gains.
When do you ask for a confirmation #?
After going through the process for each check
For Company Stock what does Fisher usually recommend and why?
To liquidate because it will expedite the process and because we will implement our won strategy once the funds come over
This German composer is famous for his nine symphonies and “Moonlight Sonata.”
Ludwig van Beethoven
What should you offer to the client if wait times are long?
You can offer them to drop off the line and give them a call once a rep is on the line.
Where do post-tax contributions go? Where do post-tax gains go?
Roth IRA; IRA
What mailing method do we use to send the check and wire instructions to the client?
UPS O/N
What are the two main places where you can find the contra-firm's phone number?
Statement or our Excel Resource
This Dutch artist is famous for his works “The Starry Night” and “Sunflowers.”
Claude Monet
What should you do if the client doesn't want to say their SS# out loud?
Let the rep know before the client comes on
What 3 things do you need to ask if the plan is not fully vested?
Tax Status; how much is vested/unvested; when will the rest be available
Describe the paper trail if Letter of Acceptance is required?
Docs to CSA (to pre-fill) -> send to client to sign -> client returns to CSA --> send to custodian team -> custodian sends it to contra-firm along with letter
In what situation will the rep ask you for a DTC #?
Client decides to transfer company stock in-kind
This invention by Alexander Graham Bell was patented in 1876.
The telephone
Recite the 3 sentences associated with the special tax notice.
Mentor
Which special requirements for ppwk forces us to ask questions during the call and which ones do we handle on the back-end?
Questions: Spousal Consent with Notary; Plan Admin
Back-end: Medallion Signature Guarantee; Letter of Acceptance
Can you offer a refund for overnighting an RMD check?
No
What do you do if the contra firm cannot put the account # in the check payable line?
Ask if the client can write it on the memo line and if not, let the client know that you will notify our custodian team that there is a check coming.
This movie was the first feature-length animated film ever released.
Snow White and the Seven Dwarfs
What are the two questions you ask the rep if Spousal Consent with Notary is required?
Mentor
This leader’s reform policies of Glasnost and Perestroika led to the end of the Cold War and the breakup of the Soviet Union.
Mikhail Gorbachev