Forms & Publications
Procedures
Tools
Command Codes
IRMs
100

U.S. Individual Income Tax Return

What is Form 1040?

100

Can only be given up to 180 consecutive days.

What is short term payment plan?

100

Used to do a Full Compliance Check.

What is Compliance Suite?

100

Command Code that is used to show cross-referenced TIN.

What is CC INOLE?

100

Gives guidance on information CR must provide to TP at the begging of call.

What is 5.19.5.4.12 Telephone Techniques and Communication Skills?

200

Tax Withholding and Estimated Tax

What is Publication 505?

200

Rule that gives a CR ability to change address on a taxpayer's account over the phone.

What is Oral Statement Authority?

200

Used to send forms and publications.

What is ELITE?

200

Contains basic information on all account modules.

What is CC SUMRY?

200

Contains chart with various call scenarios and how to proceed.

What is 5.19.1-3 ACS Call Flow?

300

Used to request address change

What is form 8828?

300

Time that must elapse before we are required to verify TPs contact number.

What is 13 cycles?

300

Used to assist wage earners in determining the correct amount of withholding from their paycheck.

What is Tax Withhold Estimator?

300

Used to see filled tax returns.

What is CC TRDVB?

300

Provides guidance on tools we HAVE to use.

What is IRM 5.19.1.2.8 Mandated IAT Tools?

400

Used to adjust withholding on wages.

What is forms W-4?

400

Required to identify if the taxpayer filed and paid all types of tax, penalties and interest for which they are liable for.

What is Full Compliance Check?

400

Can be used to access all command codes.

What is Quick CC?

400

Used to suppress the issuance of a collection notice on a Status 58 account.

What is CC STAUP?

400

Provides typical examples of issues that create balances and how to correct them.

What is 5.19.1.4.4.2 Balance Due Taxpayer Education (Cause and Cure)?

500

Used to send Estimated Payments.

What is 1040-ES?

500

Number of days a TP can be given if they have forms and information needed for an easy filling.

What is 10 days?

500

Used to find additional information on transaction codes.

What is Document 6209 Code Retriever?

500

Can be used to see if account has a payment arrangement.

What is CC IADIS?

500

Provides questions for disclosure.

What is 10.10.3.3.6 Identity Proofing for Required Taxpayer Authentication?