goals
What is your card conversion goal for this week?
Answer based on location
What percentage off do card members get with the 14DAYPASS?
20%
When should associates get signed up for Level Up Your Loyalty?
They are able to register after 7 days of employment and should register within the first 30 days.
When should the disclosure pamphlet be provided to the customer applying for a credit card?
BEFORE the application process
How do we address a customer that pops up as a cardmember on our screen, but isn't using a brand card to pay?
Answer varies. Something along the lines of "by using your Old Navy card today, you will be getting 5 times the reward points."
What is your card conversion goal for the month?
Answer varies by location
What is the birthday reward and how long is it valid for after the customers birthday?
15% off reward given to customers for their birthday and is valid for 7 days after their birthday.
When does level up your loyalty points earned deposit into your marketplace bank?
Tuesday's for base points, Mission hub points are immediate.
Does the card application produce a hard or a soft inquiry on your credit report?
A hard inquiry
What is one importance of making sure customers use their Old Navy card on the purchase if they are card holders?
Each time they use the brand card, we save on the card transaction fees associated with other cards.
How many cards are you up or down on the month?
Answer varies by location
If a customer spends $200 at Old Navy, how much rewards will they earn on that transaction?
10
How many points do you get into your LUYL marketplace bank for each card application processed?
5
If a customer doesn't get approved instantly, but receives an approval email after leaving our store and comes back in to receive their 30% off for their purchase they made, what do we do?
Return the transaction back to their original payment method. Re-ring the transaction with the OPEN code and charge to the Old Navy card.
Last year alone, Old Navy saved $11.4 million from card members using their Old Navy cards. How does this save the company money?
The company is charged a fee every time a card other than our brand card is swiped at the register. By using the Old Navy card, the company saves money in tender fees.
How many cards were you up or down for the week last week?
Answer varies by location
What are the three membership tiers of Navyist rewards?
Core. Enthusiast. Icon
How many points do you get added to your marketplace bank when you level up on the mission hub on the Gap Inc recognition site for LUYL?
20
Is there an annual fee for our credit card?
NO
On average, how much more does a card member spend at our brand versus non-card members?
5 times
Based on forecasted transactions, how many cards do you need this week?
Answer varies by location
What are 5 benefits of having our Old Navy Credit card?
30 % first purchase, 20% 14DAYPASS, 5% in rewards, can be used at our sister brands, Card member exclusive sales.
What is the loyalty Royalty Club?
The Loyalty Royalty Club recognizes our top performers! Those who earn their way into this monthly club will be awarded cash rewards bonuses.
What are three functions of the LOD in regards to loyalty performance?
Chat Ins, Chat outs, Listening, observing, coaching, figure 8 on the salesfloor, customer engagement, employee engagement, recognition, leading by example.
How many more times does a card member shop with us versus a non-card member?
5 times