SYSTEMS
What system do you take a RCC payment with?
Quikcheck
What card do you need a savings account to hold funds?
Secure Credit Card
Can all cards be used as overdraft?
YES
How many days can we take a payment before we send the customer to early stage collections?
8 DAYS
Can a Authorized User have Online Access?
False
What system can you use to look up past 12 months of statements?
CPS
What card has no foreign transaction fees?
Signature
Can you suggest a overdraft LOC without the referral $ sign?
Yes
What numbers does M&T Credit Cards start with?
4170
What is Nemo's Mother and Father's name?
Marlin and Coral
What system do we use to order statements or change statement dates?
Account Servicing
Can all card have convenient checks?
False
Who would you e-mail is a payment way made in error?
rccoperations@mtb.com/Credit Card Operations
If a customer wants to apply for a Credit Card what department do we consult transfer to?
800-724-3222
Type Sales-Inbound or +19514
What is the rewards phone number?
1-866-579-2335
If a customer is paying from a M&T checking account to a M&T RCC what system of we use? and what is the process called?
DAILY DOUBLE!!!!
CPS and Internal Transfer
Can all cards have joint owners?
True
Is a Quickcheck payment form other financial institution Standard or Enhanced verified?
Enhanced
What must a customer do to not automatically be up-graded from a Secure Card to a M&T Credit Card?
Opt-out
What is the tip of a shoelace called?
Aglet
What system so you use to set up automatic re-occurring payments?
Doc-u-sign
Name all 4 RCC types?
Signature, Credit Card W/ Rewards, M&T Credit Card, Secure Credit Card
What is the max. payment we can take on a Credit Card?
RCC payments will be accepted for the previous statement balance or minimum amount due + up to a maximum of $1,000.00, whichever is greater
Name the 3 credit reporting agencies we report to?
Experian (formerly TRW), Equifax, Trans Union
What must be the account balance to change account type?
ZERO