Standards of Service
Examples include Accountability, Autonomy, and seeing something through to completion
What is "Taking Ownership"?
A peer-to-peer transaction system that works between U.S. based banks, designed specifically for family and friends.
What is "Zelle"?
Troy Bolton and Gabriella Montez are the two main characters in this 2006 Disney TV Movie
What is High School Musical?
The interbank network that permits Bank Independent Debit Cards to be used in point-of-sale and ATM transactions with merchants or vendors of other financial institutions.
What is Star?
An American actor and musician. He auditioned for popular roles such as Clark Kent from the series Smallville, and CJ for the WB's hit show Dawson's Creek. He is best known for his portrayal of Dean Winchester in the WB's Supernatural.
Who is Jensen Ackles?
To smile, make eye contact, use the customer's name, and actively listen to their reply.
What is "Greeting Warmly"?
A service that tokenizes users' login credentials so that if intercepted, they are unreadable. Examples include: Plaid, Finicity, yodlee, Intuit.
What is an aggregator?
The E.L. James novel "Fifty Shades of Grey" is based on the fanfiction of this young-adult book series.
What is Twilight?
A line of credit that may be utilized to cover bills and transactions when limited funds are available in the account. The use of this service is $36.00 per instance, with a maximum coverage of either $100.00 or $750.00, depending on prior approval.
What is Overdraft protection?
A person who might be found using the following tools for their study: ultraviolent light, a series of nets and traps, and aspirators, sometimes called "pooters".
What is a Entomologists?
To be prepared, engaged, and avoid distractions.
What is "Being Present"?
The primary system that agencies use for electronic funds transfers between an origination depository and a receiving depository.
What is Automated Clearing House?
Known for its extensive use of CGI and use of scrapped assets originally intended to be used on the movie "Halo", this 21st Century Fox film was one of the highest grossing films of 2009.
What is Avatar?
Loveingly referred to as, Independent Express. This feature allows customers to bypass the lines of a lobby and the ques of a call center by speaking with an automated system that assists them with their account.
What is IVR?
A humanoid creature with a slender, muscular build that stands about 7 feet tall and has white wings. It was first reported in 1966 by a young couple who told police they had seen a large black creature whose eye "glowed red", standing at the side of the road that proceeded to fly at their car making screeching noises.
Who is Moth Man?
Building relationships with customers by asking open-ended questions, actively listening to the response, and using knowledge to address the concern.
What is "Anticipating Needs"?
A program used by companies to generate unique, one-time passcodes (TOTP) used to gain access to a website.
What is "Authy"?
Unveiled in 2007, this device incorporated a 3.5-inch multi-touch display with few hardware buttons and operated on the Mac OS X system with a touch-friendly interface. This device revolutionized and propelled the world into the digital era.
What is an Iphone?
Establishes the rights, liabilities and responsibilities of parties in electronic funds transfers and protects consumers when they use such systems.
What is Regulation E?
A 2010 Disney film based on one of the stories from Grimms' Fairy Tales with a twist on an original tale. In the original tale, a couple is expecting a child, and the wife craves Rapunzel and refuses to eat anything else. The husband, fearing his wife will waste away, decides to break into a high walled garden owned by a sorceress. When caught, the sorceress allows the man to live and to take all the Rapunzel they want on the condition that the baby be relinquished to her and named Rapunzel after the plant her mother craved.
What is "Tangled"?
Introduced at the 2024 Road Show to elevate our service and level-set our expectations for everyone across all business lines, no matter what role we serve.
The Executive Committee and Leadership teams were the first cohorts to complete this curriculum.
The governing body that determines the minimal check image quality that can be accepted through mobile deposit.
What is the American National Standards Institute?
Author of "Bands, Brands, and Billions", this ambitious entrepreneur invested insurance money from his blimp business in the formation and creation of many bands, most noteably Backstreet Boys and N'Sync.
In 2007, he was arrested for one of the largest and longest running Ponzi schemes, that left millions of Americans life savings drained.
Who was Lou Pearlman?
A program created to comply with Section 326 of the USA Patriot Act which requires financial institutions to implement procedures to:
-Verify the Identity of a person; maintain customer records; check to ensure the customer is not on terrorist list.
What is Customer Identification Program (CIP)?
A series written by L. J. Smith between 1991 and 1992, while working as a ghostwriter for Alloy Entertainment. The novels included in this series were called The Awakening, The Struggle, The Fury which focused on the two main protagonists.
On February 6, 2009, Variety announced that the CW Television Network greenlit the pilot episode for this critically acclaimed series.
What is The Vampire Dairies?