Serviceability/Intro
*Fill in the blank*
We have ultra-fast, ___% reliable Kinetic Fiber for your home.
What is 99.9%
Smart Lights, Google Nest, Ecobee, Alexa
What is an IoT device?
Fiber monthly cost with auto pay and paperless billing
What is $39.99?
What is $40.00
What color words MUST be read word for word on the SEG
What are words in RED?
The Brand Coaches
Who is Ernestine Littlejohn and Angela Moses?
Before confirming a sale, agent must check this system to ensure the service can be delivered at the customer's location.
What is UQUAL?
What is KSF?
*Fill in the blank*
Congratulations. We recently chose AT&T as our mobile partner so by going with us today, you'll receive an additional ___ on your home internet service.
What is a $20 monthly discount?
Customers subscribing to 2GIG will receive this benefit
What is $200 Reward Card?
This unique four-digit number is required on all new accounts.
What is the security code?
What is passcode?
What is pin #
Brand sends out this vital email to communicate changes and updates.
What are Brand Alerts?
This system should be used for a customer moving into a new BOID/BEX location
What is placed on a DCRIS I order?
What is existing customer order placed in DCRIS?
This customer does not require a credit check.
What is prequalified customer with autopay?
thank you for your patience. Based on our algorithm, I'm recommending our exceptional unlimited Gig...
What is the Lead Offer?
What is the Pitch?
Mr. Customer, you have subscribed to Kinetic's up to __ Mb High-Speed Internet service plan.
What is the Speed disclaimer?
My Winscript target goal should be no less than
What is 50%?
*Fill in the blank*
In order to get full points, you must read the reliability statement and this statement ____
What is the Broadband label?
This should be offered to customers who express concern or need for enhanced connectivity.
What are Whole Home Wi-Fi Devices? or extenders?
Slots are filling up fast. Do you prefer an AM or PM appointment time?
What is an ASSUMPTIVE Close.
This Disposition is used when there is no vocal connection.
What is Dead Air?
This percentage of calls are scored in invoca
What is 100%
This customer is not eligible for phone service.
What is a RDOF Fiber customer?
For full points, these 3 questions must be asked to determine Bandwidth Estimate.
What is: •How many people are in the home?
•Will you be using our internet service to perform work duties from home?
•About how many square feet is your home?
Only a $50 activation fee applies
What is a DSL/Copper
Hold time over 2 minutes with no screen movements.
What is call avoidance?
This number of areas are scored on each SOLD call.
What are 4? (Serviceability, Discovery, Recommendation, Compliance)