DOCUMENTS
Folder in File Net that holds your case documents that are sent from the Document Processing Center
My Documents Received
Dashboard
Cable expense is not an allowable expense
True
LEO
Deduction client gets if they only pay for Telephone
What is Telephone Deduction?
Form used to request employment termination
OFS 87
Work items are arranged horizontally on your dashboard into days remaining categories called
Age Buckets
The first step in requesting leave is input it in LEO
False
Due by 8:30 am each work day
BOD (Beginning of Day) Checklist
Deduction client gets if all of their utilities are vendor paid
What is NONE
2 forms of applications client's can submit
Self Service Portal (SSP) and Paper (4APP)
Case Notes
All leave must be requested by contacting your field/office supervisor
False- Leave must be requested through your HUB/training supervisor
Appointments must be called at their appointment time, but no more than how many minutes before or after
15 minutes
Form name you will use while listening to teammates conduct interviews
Group Interview Observation Form
2 things you should do if you are unable to leave a voice mail when returning a Call Center Call back
Case note and send FFCCL (Client Contact Letter)
This is when a client states something different during their interview than what they input on their application
Discrepant Information
Identity is verification on the Person's Detail Screen in LITE
True
Form used to request contributions or verification of vendor payments
OFS 86
What type of leave should you request if you are going on vacation?
What is A Leave
3 search methods in FileNet
Name, CID, SSN
Name a way you can filter your Dashboard in LITE
Status, Flag, or New
A 20 year old living in the home with his parents can have a separate SNAP case
FALSE
The status a new worker review will be in if the case is ready to process
Worker Acknowledgement
What must be ask for each adult HH member over the age of 18 at the beginning of the call?
Register to Vote where they live