Centier Bank Jeopardy

Digital Banking

100

Process for p2p holds being released

Fall off within 3 business days if the recipient doesn't accept them. 

200

How to resend payee invite? 4 Steps

1.Move Money 

2.My payees

3.Click on payee

4.Resend payee invite

300

How to change pin number in digital banking?

1. Menu 

2. Manage cards

3.Click on image of card 

4.Scroll to change pin

400

How to update phone number in Digital Banking? 

Client call fill out change of address form via digital banking in the support center tab or client can fill out change of address form (pdf file) at Centier.com

500

Who has rights to call in about digital banking? (issues, unlocking, etc.) 

Digital banking user. (Under correct social) 

FRAUD

100

What is fraud ops ext? 

1551

200

Who can unlock red locks after a fraud situation has been resolved?

Digital banking/ Fraud team (create crm ticket)

300

When does the bank see an uptick in fraud? 

Long weekends/ holidays

400

If client clicked on link but DID NOT provide information, what needs to be done. 

Reset credentials and have their phone checked. 

500

If client received a call & provided info or inputted info on the link, what steps need to be taken?

1. Disable OLB

2. Schedule appt to open new accounts 

BILL PAY

100

How to enable bill pay? 

Clients will self enroll in DB. 

200

Bill Pay Limits 

• $2,000 Per transaction for a payee set up as an individual
• $2,000 Per day for a payee set up as an individual
• $10,000 Per transaction for a payee set up as a company
• $20,000 per day for a payee set up as a company

300

Steps to delete a payee? 

1. Move Money 

2. My Payees

3. Click on payee 

4. Delete this payee

400

Steps to delete a payment?

1. Move money 

2. Schedule tab 

3.Click on payment 

4.Delete payment 

500

Process to submit stop pay on bill pay items. 

Send to CSC MANAGERS, Beth W, & Diane.

Subject: Bill pay stop pay request 

Bill pay ID (found in digital banking admin) 

Check information: Amount, Date, & payee name

3RD PARTY VERICATIONS

100

Which department handles Verification of deposit? 

Research Team

200

What information do we not verify for 3rd party vendors? 

• Deposit information
• How long the account has been opened
• Average or current balances
• Any overdraft information on an account

300

Fax number for verification of deposits?

219-756-4595

400

What does the caller need to provide to verify funds availability on checks or monetary instruments? 

• Account number
• Name on check (the payee)
• The check number (if applicable)
• The amount of the check

500

Provide 1 response for funds availability verification  

• Funds are available at this time
• Funds are not available at this time
• Information cannot be disclosed, there are inconsistencies

MISC

100

How to change back to printed statements? 

CRM Ticket 

200

3 ways to change address? 

1. Digital banking

2.Fill out paper form on centier website. 

3. At branch 

300

3 ways to change/ update pin number?

1. Digital Banking 

2. ATM Machine

3.Branch

400

Who can make a loan payment? 

1. Borrower 

2.Anyone that knows the loan account number & address on the loan. 

3. Amount

500

How to handle error code- R3-No Prev Inquiry Received when updating card status. 

Closing all card tabs. Only have one tab open for the card.