QCC
BSA
Notations
Find the Error
Trivia
100

What two pieces of information do you need when logging in a Vendor at Greeter?

Name and Company's Name

100

What does BSA stand for?

BSA - Bank Secrecy Act


100

When a member is picking up a cashiers check that they ordered online, what amount requires a notation to be placed?

All amounts require a notation.  Less than 3k only one ID is recorded, 3k and more two IDs are recorded


100

Approved ONA application in branch.  Member completed 97HX. Verified Primary ID RI ID XXXXXXXX exp mm/dd/yyyy issue date mm/dd/yyyy with proof of address W2 showing address matches ID from Rhode Island Department of Employment service date 2023 tax year. Provided member with Welcome Packet and sent documents to image. 

Proof of address Doc ID # missing (in this case last 4 of members SSN)

100

What planet is known as the 'red planet'?

Mars

200

What does NCUA stand for?

National Credit Union Administration

200

What two (main) things does the BSA try to prevent

Money laundering and terrorist funding

200

When conducting a transfer using oneview, what dollar amount threshold requires a notation to be placed? 

$3k and more

200

Approved ONA application in branch.  Member completed 97HX. Verified primary ID (FL DL XXXXXXX DOI MM/DD/YYYY) and (Car Registration XXXX DOI MM/DD/YYY, DOE MM/DD/YYYY) for proof of address matching address of application on file. Provided member with Welcome Packet and sent documents to image.

Missing Primary DOE

POF - missing place of issuance for registration

200

Who wrote the "Harry Potter" Book Series?

JK Rowling

300

What does Navy Federal use the Suspected Fraudulent Activity Form For?

For team members to report suspicious activity conducted by fellow team members

300

What does CIP stand for and what is it's purposes?

Customer Identification Program.

To Identify who Navy Federal is doing business with (verifying our members identity)

300

If a debit card is shipped to an alternate address what does the notation need to say when placed?

Needs to include the full alternate address of where the card is being sent (even if being sent to a branch)

300

Approved ONA application in branch.  Member completed 97HX.  Verified Primary ID (DL XXXXXXX, DOE MM/DD/YYYY, DOI MM/DD/YYYY) and proof of address matching address of application on file (Pay Stub from job at Target). Provided member with Welcome Packet and sent documents to image.

Primary - Missing issuer

POA - missing Address Doc #, DOI, and DOE

300

What is the largest bird in the world?

Ostrich

400

What are the procedures/things to look for when reopening a closed membership savings?

Account previously in good standing

less than 30 days of closure

If J/O is on previously closed account, they need to acknowledge the reopening

400

What two forms are branch employees required to fill out/submit under the BSA? And when should these forms be submitted?

Currency Transactions Report - dealing with cash transactions of 10,000.01 or more

Suspicious Activity Report - when members conduct suspicious activity

400

A member is sending $1k to the Philippines via a western union how long should the notation be placed in the member's account for?

non-expiring note

400

Mbr brought in DC drivers license XXXXXXX issue date MM/DD/YYYY exp MM/DD/YYYY and most recent pay stub from Harris Teeter with matching address on DC DL

Approved ONA application in branch.  Member completed 97HX.

POA - Doc id #, DOI, DOE

Provided member with Welcome Packet and sent documents to image.

400

What is the capital of Mexico?

Mexico City

500

What are the required disclosures to give when opening a new membership with a checking product

Products and services brochure (1314)

important disclosures (606)

schedule of fees and charges (2043ep)

current rate sheet

debit card disclosure (if applicable)

Direct deposit form (if applicable)

temp checks (if applicable)

500

What are the required 4 (CIP minimum) pieces of information we need collect from a member when establishing a new membership

Name

DOB

SSN/ITIN

Physical Address

500

Name one alert that requires more than one ID to be viewed and notated in UAD

•Account Takeover (ATO)

•Change of address – if trying to order a new/replacement debit/credit card or trying to change address again

•Confirmed Compromised Online/Mobile Banking (COMB)

•ID Theft Victim

•Suspicious Person

•Suspected & Confirmed ID Theft

•Suspected & Confirmed Synthetic ID Theft

500

When it comes to most CIP audit hits what threat level (high, medium, or low) are most common?

Low - makes up 96% of CIP related errors (missing/incomplete notations)

500

What is the chemical symbol for gold?

Au