QCC
What two pieces of information do you need when logging in a Vendor at Greeter?
Name and Company's Name
What does BSA stand for?
BSA - Bank Secrecy Act
When a member is picking up a cashiers check that they ordered online, what amount requires a notation to be placed?
All amounts require a notation. Less than 3k only one ID is recorded, 3k and more two IDs are recorded
Approved ONA application in branch. Member completed 97HX. Verified Primary ID RI ID XXXXXXXX exp mm/dd/yyyy issue date mm/dd/yyyy with proof of address W2 showing address matches ID from Rhode Island Department of Employment service date 2023 tax year. Provided member with Welcome Packet and sent documents to image.
Proof of address Doc ID # missing (in this case last 4 of members SSN)
What planet is known as the 'red planet'?
Mars
What does NCUA stand for?
National Credit Union Administration
What two (main) things does the BSA try to prevent
Money laundering and terrorist funding
When conducting a transfer using oneview, what dollar amount threshold requires a notation to be placed?
$3k and more
Approved ONA application in branch. Member completed 97HX. Verified primary ID (FL DL XXXXXXX DOI MM/DD/YYYY) and (Car Registration XXXX DOI MM/DD/YYY, DOE MM/DD/YYYY) for proof of address matching address of application on file. Provided member with Welcome Packet and sent documents to image.
Missing Primary DOE
POF - missing place of issuance for registration
Who wrote the "Harry Potter" Book Series?
JK Rowling
What does Navy Federal use the Suspected Fraudulent Activity Form For?
For team members to report suspicious activity conducted by fellow team members
What does CIP stand for and what is it's purposes?
Customer Identification Program.
To Identify who Navy Federal is doing business with (verifying our members identity)
If a debit card is shipped to an alternate address what does the notation need to say when placed?
Needs to include the full alternate address of where the card is being sent (even if being sent to a branch)
Approved ONA application in branch. Member completed 97HX. Verified Primary ID (DL XXXXXXX, DOE MM/DD/YYYY, DOI MM/DD/YYYY) and proof of address matching address of application on file (Pay Stub from job at Target). Provided member with Welcome Packet and sent documents to image.
Primary - Missing issuer
POA - missing Address Doc #, DOI, and DOE
What is the largest bird in the world?
Ostrich
What are the procedures/things to look for when reopening a closed membership savings?
Account previously in good standing
less than 30 days of closure
If J/O is on previously closed account, they need to acknowledge the reopening
What two forms are branch employees required to fill out/submit under the BSA? And when should these forms be submitted?
Currency Transactions Report - dealing with cash transactions of 10,000.01 or more
Suspicious Activity Report - when members conduct suspicious activity
A member is sending $1k to the Philippines via a western union how long should the notation be placed in the member's account for?
non-expiring note
Mbr brought in DC drivers license XXXXXXX issue date MM/DD/YYYY exp MM/DD/YYYY and most recent pay stub from Harris Teeter with matching address on DC DL
Approved ONA application in branch. Member completed 97HX.
POA - Doc id #, DOI, DOE
Provided member with Welcome Packet and sent documents to image.
What is the capital of Mexico?
Mexico City
What are the required disclosures to give when opening a new membership with a checking product
Products and services brochure (1314)
important disclosures (606)
schedule of fees and charges (2043ep)
current rate sheet
debit card disclosure (if applicable)
Direct deposit form (if applicable)
temp checks (if applicable)
What are the required 4 (CIP minimum) pieces of information we need collect from a member when establishing a new membership
Name
DOB
SSN/ITIN
Physical Address
Name one alert that requires more than one ID to be viewed and notated in UAD
•Account Takeover (ATO)
•Change of address – if trying to order a new/replacement debit/credit card or trying to change address again
•Confirmed Compromised Online/Mobile Banking (COMB)
•ID Theft Victim
•Suspicious Person
•Suspected & Confirmed ID Theft
•Suspected & Confirmed Synthetic ID Theft
When it comes to most CIP audit hits what threat level (high, medium, or low) are most common?
Low - makes up 96% of CIP related errors (missing/incomplete notations)
What is the chemical symbol for gold?
Au