Porcupines
Without our team, students would not be able to view content from courses that they were not able to attend in person.
Who is the Health Sciences Classroom Technology Services team?
We preside over the weekly CAB meeting.
Who is the Information Security Office team?
We are the first team to receive feedback on new IT processes and systems.
Who is the Customer Service - Service Desk and Desktop Support team?
We maintain space uses in the UNM system so that it is correct for the Federal F&A rate proposal process.
Who is the Health Sciences Business Support Services team?
We answer over 600,000 calls annually with a service grade of 95% and abandonment rate of less than 1%.
Who is the Communications team?
We provide comprehensive business intelligence reporting.
Who is the Data Warehouse team?
We are build and test new systems, maintain and support existing software, and maintain the servers that run web applications.
Who is the Web Development team?
We are responsible for reporting after hours system outages and monitoring room temperatures.
Who is the Customer Service - Computer Operations team?
We investigate BLANK using forensic software.
Who is the Cyber Security team?
We manage all modules of Infor and UKG applications.
Who is the Administrative Applications team?
We manage and support all remote access to applications via the CAG (Citrix Access Gateway).
Who is the UNMH IT Systems team?
Some people think that we are solely focused on technical tasks because we are part of IT, but we are truly a cross-function collaboration team, who are focused on the needs of all stakeholders we work with.
Who is the IT Project Management team?
We manually provision and revoke user access for Muse and Provation.
Who is the Nursing and Surgical Informatics team?
We provider customer facing technology support services for the faculty, staff and students.
Who is the Health Sciences Customer and Technology Support Services team?
Our team ensures that stakeholders have timely access to diagnostic images.
Who is the Radiology Informatics team?
Our team has been working on a huge internet get well initiative to improve stability and functionality. After more than two years, we are excited to say this project is near completion.
Who is the Network and Infrastructure team?
While not our primary job, we provide hardware support services to those in need.
Who is the Chief Medical Information Officer team?
We are responsible for managing remote access across the organization, making work from home possible.
Who is the Network Security team?
We print claims that cannot be electronically sent to payers, accounting for millions of dollars in billed claims each year.
Who is the HIM & IT Revenue Cycle team?
We write and run reports used by the institution that allows us to purchase outpatient drugs at a discount from manufacturers.
Who is the Clinical Applications team?
We integrate technology to optimize clinical workflows, enhance patient safety, reduce medication errors, and improve overall efficiency for the entire healthcare team in the hospital setting.
Who is the Pharmacy Informatics team?
One of our team members acts as an honest broker for some of the Health Sciences research community. Honest brokers are not part of the research team and their role is to protect the confidentiality of subjects' data and specimens.
Who is the Health Sciences Systems and Web Application Services team?
We support daily support for applications and systems for clinical and administrative staff.
Who is the Systems and Desktop MG Support team?
Without us, orders and documentation from the Electronic Health Record (EHR) wouldn't go out to receiving systems, and results and vitals wouldn't come into the EHR, effecting everything from patient care to billing.
Who is the Clinical Systems and Integration team?
We support the Quality Outcomes Committee through creation of various department-specific dashboards. These dashboards allow department-specific tracking of outcome and process metrics.
Who is the Data Analytics team?