Communication
Name one of the 7 C's.
What is: clear, concise, concrete, correct, cohérent complète, courteous.
Name the first step in conflict résolution.
What is identification?
Name a "filler" word or phrase.
Like, just, maybe, sort of.
Name the two items that are crucial in step 2, investigation for resolving conflict.
Consider the context, individual perspectives, and underlying issues. Determine if the conflict is personal or work related.
Give an example of "clear" communication means.
What is ensuring that the person receiving the communication fully understands what is being relayed.
Give two examples of relevant information in "complete" communication.
What is contact names, dates, times, locations.
Give the three examples listed for "courteous" communication.
What is friendly, open and honest.