Operations
An accountant decides to use the services of a cleaning company for one day per week.
What is this an example of?
(A) Development
(B) Downsizing
(C) Global contracting
(D) Outsourcing
(D) Outsourcing
The global financial crisis (GFC) caused many businesses to reduce their employee numbers. What type of influence on human resources was this?
(A) Economic
(B) Financial
(C) Government
(D) Legal
(A) Economic
Vinh’s friends tell him that a particular brand makes poor quality jeans. He does not buy this brand due to his friends’ opinions. Which factor is influencing his choice?
A. Bad publicity
B. Word of mouth
C. Sociocultural
D. Psychological
C. Sociocultural
Which of the following would be the focus of a business aiming to reduce expenses?
(A) Changing task design
(B) Differentiating its product
(C) Establishing cost leadership
(D) Developing quality expectations
(C) Establishing cost leadership
What country hosted the 2024 Olympic Games?
France
Which operations process uses a Gantt chart?
A. Customisation
B. Input
C. Output
D. Transformation
D. Transformation
Sam’s job is to set goals for employees and give them feedback on the achievement of their goals. What best describes this process?
(A) Dispute resolution
(B) Job design
(C) Performance management
(D) Recruitment
(C) Performance management
What is the main reason for a business using penetration pricing?
(A) To maximise profit per unit
(B) To gain short-term market share
(C) To develop a reputation for quality
(D) To take advantage of a lack of competition
(B) To gain short-term market share
A fast food outlet advertises a large soft drink for only 20 cents, knowing that customers will also buy additional items from the menu once they are in the store. What pricing strategy is this?
(A) Loss leader
(B) Penetration
(C) Price points
(D) Skimming
(A) Loss leader
What is a six-sided shape called?
Hexagon
Which of the following actions is an example of corporate social responsibility?
A. Sponsoring a sporting event
B. Opening a manufacturing plant
C. Introducing a community health program
D. Paying compensation for a work-related injury
C. Introducing a community health program
Grievance procedures are used when
(A) employees are ill.
(B) employees have complaints.
(C) employees are being appraised.
(D) employers want to increase prices.
(B) employees have complaints.
A new business is experiencing a rapid increase in sales following a series of positive posts on social media. Which stages of the product life cycle is the business experiencing?
(A) Growth to maturity
(B) Growth to post maturity
(C) Establishment to growth
(D) Establishment to maturity
(C) Establishment to growth
Which of the following would be found on an income statement?
(A) Accounts payable
(B) Gross profit
(C) Intangibles
(D) Net asset
(B) Gross profit
Which of these countries in not located in the Pacific Ocean?
A. New Zealand
B. Haiti
C. Tuvalu
D. Vanuatu
B. Haiti
What is the most likely impact of a recession on human resources?
(A) Increase in wages
(B) Increase in overtime
(C) Decrease in involuntary separation
(D) Decrease in employee bargaining power
(D) Decrease in employee bargaining power
Which of the following is an example of a business using performance pay?
(A) Emily is paid penalty rates for working on a public holiday.
(B) Mike receives a gift voucher from his supervisor for Christmas.
(C) Jamie is paid 5% above the level set in his enterprise agreement.
(D) Sally’s department receives a bonus for meeting its sales target.
(D) Sally’s department receives a bonus for meeting its sales target.
An Australian business sells its Bonza Pies in both Australia and China. Bonza Pies sold in China are made to a different recipe. What is this an example of?
(A) Customisation and hedging
(B) Global pricing and standardisation
(C) Customisation and global branding
(D) Global branding and standardisation
(C) Customisation and global branding
What is a source of new capital for a public company?
(A) Primary market of the Australian Securities Exchange
(B) Secondary market of the Australian Securities Exchange
(C) Primary market of the Australian Securities and Investment Commission
(D) Secondary market of the Australian Securities and Investment Commission
(A) Primary market of the Australian Securities Exchange
The world's tallest mountain is located in what mountain range?
The Himalayas
A manufacturing business is a cost leader in their industry. Which combination of features of the transformation process are they most likely to demonstrate?
A. Low volume, low variety
B. High volume, low variety
C. Low volume, high variety
D. High volume, high variety
B. High volume, low variety
A business implements a new policy that limits the use of work-related email accounts before 8 am and after 8 pm. Which consideration has most likely led to the development of this policy?
A. Economic
B. Legal
C. Social
D. Technological
C. Social
Customers at a furniture store are asked to give their postcodes at the checkout. What is this an example of?
(A) Primary research to determine target market
(B) Secondary research to determine target market
(C) Primary research to determine product life cycle
(D) Secondary research to determine product life cycle
(A) Primary research to determine target market
Why would a business factor its accounts receivables?
A. To improve cash flow
B. To increase owner’s equity
C. To increase the value of current assets
D. To improve the value of the business
A. To improve cash flow
What is my first name?