Core Values
What core value is this?
At TWN, we believe everyone deserves fast, reliable, and affordable broadband. That's why we're committed to keeping you connected. Always on, always available....That's the TWN difference
Reliability
When fiber is brought right up to the premise but does not enter the home.
FTTP. Fiber to the premise.
Do we install a cable or wire from the Access Point AP to the customers home to bring them internet with Fixed Wireless?
No, we use microwave waves.
The Voice of TWN
Our Customer Care's dept.
What is the number for the call out line/supervisor queue?
727-231-1441
We know the importance of being connected and are committed to giving back to the communities in our service areas.
Community
When fiber is brought into the home.
FTTH. Fiber to the home.
Do we install equipment on the outside of the customers home/property in order to bring them services?
Yes, it will be a reflector dish, SM radio, and grounding block/lightening rod.
The face of TWN
Field staff
What two areas do we provide fiber in?
Heartland and MEC
We have long-term proven partnerships with our friends in the electric cooperative industry. They trust us to deliver enhanced services to their members and their communities.
Trust
What allows the transmission of information in the form of light rather then electricity.
Glass Fiber Cabling.
What is line of site? LOS
When you use microwaves to send a signal from one place to another.
What team provides recommendations of plans and pricing for the customers?
Sales
True or False
TWN begin as a telecomm company in 1988 providing long distance and dial up internet
True
While many other communication companies pull back from rural areas, we are moving forward.
Resiliency
How big around is a fiber cable?
Slightly larger than the human hair.
Do you need a clear LOS from the access point AP to the customer's home?
Yes
What team schedules maintenance requests and coordinates with field for VIPs?
Scheduling
Why do Co-ops differ from other business?
They are not for profit member owned and operated.
Trust, reliability, community, resiliency
Our core values.
Does TWN use copper wiring with fiber?
Why do we install a big dish around the SM?
To amplify the radio waves from the AP to the customer's location.
What team performs and guides remote troubleshooting for customers with connection issues?
Technical Support
Do we do partner with anyone other than a local co-op?
Nope, TWN only partners with Co-ops and does not "do it on their own"