Indiana Tax Facts
What is the deadline for filing individual income taxes in Indiana?
April 15
What is the first step in responding to a frustrated taxpayer?
Listen actively and empathetically.
In which year was the Indiana Department of Revenue established?
1947
A taxpayer calls saying they haven’t received their tax refund. What’s your first step?
Check the status of their refund in the system and verify their information.
What is the capital city of Indiana?
Indianapolis
Which tax does Indiana charge on the sale of goods and services?
Sales tax
What’s the best way to handle a taxpayer who is unsure about their tax documents?
Walk them through the process step-by-step, ensuring they understand what’s needed.
How many District offices does IDOR have across the state?
14
A taxpayer has moved to a new state. Do they still need to file an Indiana state tax return?
If they earned income in Indiana during the tax year, yes.
Which city in Indiana is known as the “Racing Capital of the World”?
Indianapolis
What is the current state income tax rate in Indiana?
3.23%
How should you handle a taxpayer complaint if you don’t know the answer to their question?
Politely let them know you will find the right answer and get back to them.
What is Project NextDOR?
A multi-year modernization effort to improve IDOR’s tax administration technology and services.
A taxpayer is confused about how to calculate their business sales tax. What should you do?
Direct them to the IDOR’s sales tax resources or provide a clear explanation.
What is Indiana’s official state bird?
Cardinal
Indiana property taxes are due in two installments. What are the due dates?
May 10 and November 10
What is the importance of tone of voice in phone interactions with taxpayers?
A positive and helpful tone conveys professionalism and empathy.
What was the purpose of the Indiana Tax Amnesty Program?
To allow taxpayers to pay past-due taxes without penalties or interest.
A taxpayer claims they were incorrectly charged property taxes. How do you assist?
Advise them to contact their county assessor’s office to review the charges.
Which famous popcorn brand was founded in Indiana?
Orville Redenbacher
What is Indiana’s tax rate on gasoline purchases?
7% sales tax, plus a per-gallon tax
How can you diffuse a situation with an angry taxpayer?
Acknowledge their frustration, remain calm, and offer solutions or next steps.
What is the name of the system used by IDOR for processing tax returns?
INTIME (Indiana Taxpayer Information Management Engine)
A taxpayer is disputing a penalty they received. What is your response?
Explain the penalty, and if necessary, provide information about filing an appeal.
Indiana is known for which large annual auto race?
The Indianapolis 500