Organizational Performance
What is productivity?
The quantity and quality of work performance
What is performance effectiveness?
An output measure of task or goal accomplishment
What is a Bureaucratic Organization?
A business or organization with structured procedures and rules.
Performance efficiency is :
An input measure of resource cost associated with goal accomplishment
What is the Hawthorne Effect?
A phenomenon where workers improve or modify their behavior in response to change in their environment
What is "TQM"?
What are organizations founded on?
They are found on logic, order and legitimate authority.
What is an "Open System"?
A business using raw materials to transform them into products and services.