Silver Sneakers
If there are no notes, where can we find the ACN?
On the top of the application.
How do we access our Elevance email?
Log into Citrix, open up our Outlook app, log in
True or False
We can add notes into OnContact
False
What section do we ask if they feel safe where they live?
Miscellaneous
Is there an app for Silver Sneakers
Yes
True or False
We can just add a note to the account
False
We must add a task to the account and add notes there.
What browser do we use to open Citrix?
Chrome
How would we search for an account?
By inputting the ACN into the quick search bar
Under Functional, what types of questions are we asking the member?
Daily living questions
Are the members able to get more than a basic membership for free?
No, if they choose to partake in anything above the basic membership, they may be responsible for the fees for such services.
Where can we find the application?
Under person account, then the related tab
True or False
We have an Elevance Teams in Citrix
True
How do we get a new call?
Go to internal and select next call.
Under Behavioral Health, are the members able to elaborate on the answers.
Yes, we should ask the additional questions in the drop-down if they answer yes.