FAFSA
Name 5 ways a student can recover their FAFSA login credentials while avoiding the 30 minute lock out delay from using the challenge questions
Text a code, Email a code, challenge questions, Microsoft Authenticator App, or Photo ID Recovery
For students with financial concerns, what 3 internal grants have we introduced that their financial aid advisor can further review with them
Path to graduation, new student, anniversary grant
What are some examples of engagement barriers?
Work, time constraint of some sort, kids, other things going on, driving
Why is discovery important for us?
Uncovers needs, motivations and concerns, shows that we care and are invested in them and their story, puts us in the best position to help the students, prepares us to overcome obstacles
What are the 2 Associate Programs we enroll in?
Allied Health Science and Paralegal Studies
How can a parent, spouse, or contributor sign the FAFSA form for your student :
They need to create an FSA ID or Sign into existing FAFSA account and select the student's 24-25 form under their "my activity" section, Action required will say to sign
What are some resources students can use if they are afraid of failing
Tutoring, writing center, Be Well counseling, support from their academic counselor, reaching out to their instructor
What are some Ways to keep a student engaged each week
Part 2 non mandatory modules 6-11 broken up, send them the first week discussion assignment to work on, help them order student ID, show them how to access their student email, download the bright space mobile app, POG conversations, help ordering college transcripts, confirming future appointment times
What are the differences between open ended questions and close ended questions?
Open: cannot be answered with a simple one word response, these are designed to enourage more detailed and thoughtful answers
Closed: typically questions that can be answered with yes or no aka one word answers, designed to elicit straight forward/limited responses
Which programs/ students do we send to a different team?
Medical Assisting, Nursing, Military, 1+ , reentry and specific states
How can a student add our school code to an already Processed FAFSA form
Login>My Activity>24-25 FAFSA Form> Actions> Add or remove School
True or false- If a student asks about transfer credit, we can assure them not to worry since most credits transfer over
False. Upon receiving transcripts, we will run a transfer of credit evaluation.
Why is it important to keep a student engaged?
To know where you and they are truly at, in hopes to ensure they start, opportunity to help overcome obstacles that we may not know exist without that open line of communication/dialogue, preparing them to be a successful student
What are some ways we can uncover concerns without directly asking a student what are their concerns?
Ask probing questions that help you understand their needs and wants, ask about their schedule, family life, prior education experience, financial understanding etc. Use active listening skills to understand their concerns.
What are the emphasis options for our BA Information Technology ?
Cyber security, management, and Comprehensive
If the student loses their "Congratulations" -confirmation page (After page 5 of the form), what other ways can they review their eligibility or confirmation page
They may receive a confirmation email from FAFSA or they can wait until the form is processed (1-3 days) Login>My Activity>24-25 FAFSA Form>View FAFSA Submission Summary>Eligibility Overview
If a student has concerns with having enough time for school, what can we share about our school?
Our classes are available 24/7 with no live attendance requirements, assignments are listed on the syllabus ahead of time to help them schedule their week, the first class UVC 1000 is mobile friendly on-the-go, class scheduling is only 1-2 classes at a time full time
How can you overcome engagement barriers?
Effective questioning, patience, polite persistence, offering help to overcome, setting clear expectation for appointment/follow up
Name some components of discovery in the context of our jobs?
Effective questioning, effective listening, rapport/relationship building, relatability, prospective students want to know we care before they know what we know
True or False- The Labs in the allied health Science Program requires on-campus visit
False
What are examples of reasons why no SAI can be calculated
Physical address was spelled incorrectly, student stated 0 people will be in college for the 24-25 year, they said NO to the consent/approval page in the beginning preventing them from matching their tax info correctly, they did not finish signing the form completely
(Side Note) No Pell will be calculated if they marked they have a Bachelor’s degree already
What are some solutions or causes of user error preventing student from being able to sign their Enrollment Agreement
signing in using their student email instead of their student username
If student has Pop up blocker installed, turn it off
Can try clearing cache
Can try on a different browser (Firefox Google Chrome safari)
Can try on a computer instead of phone
Define engagement in the context of our job?
Spending time keeping our students stitched in until they start, keeping good communication with them, working together with the student to prepare them for school
How do we know when have dug deep enough in discovery and have the green light to continue with the rest of the convo?
When we are able to clearly articulate the students needs, motivations and or concerns
A student tells you they want a trade ie welding, without telling them not to do welding how would you continue the conversation with a program recommendation that could make sense?
One example is asking if they may want to start their own Welding business one day and highlighting our business program