Victra Facts
Rich Balot
Who is the of the founder and CEO of VICTRA?
If you sprinkle when you tinkle, be a sweetie and _________________.
What is "Wipe the Seatie?"
160 Hrs
What is Bucket hours
It should be your favorite Manager.
What is Info Manager?
This site is used to find all Victra store locations!
VZE: What is the Victra Store Locator website?(www.victra/locations)
SMB: What is the Vision Store Locator?
Integrity, Collaboration, Innovation Celebration, and performance.
What are the Victra Core Values?
Practicing this hygienic habit with warm, soapy water after Every visit to the restroom helps keep everyone healthy
What is Washing your hands?
This act allows up to 12 weeks leave after a year of employment with HR approval
FMLA
Customers/Guests who recently upgraded to MyPlan are generally eligible to add these benefits!
What are perks?
Example of building a human connection in a live call interaction.
How are you today?, How is the weather?, etc.
Raleigh, North Carolina
Where is Victra Headquarters located?
Wipes, Feminine Products, Wax Bags, Band-Aids, Cigarettes, Cotton Balls, Chewing Gum
What are things that should NEVER be flushed down the toilet?
Making sure this document is turned in will ensure no time occurrences.
What is a Doctors Note?
An agent is not allowed to communicate this information to the customer/guest!
What is the promotion End Date?
This disposition is used when the customer/guest shows absolutely no interest in the lead information.
What is Disinterested?
EVERY GUEST
EVERY TIME
What does EGET stand for?
Doing this action after "handling your business" ensures the toilet bowl is left clean & free of waste.
Flushing the toilet [until all contents empty]
You are allowed to carry over these many hours max at the end of the following year
What is 40hrs?
Right now, a Premium Mobile customer/guest can add this to their Verizon account with a 30-day Money-Back Guarantee and save $10 per month for 12 months (with Auto-Pay and select 5G mobile plans).
What is Verizon's 5G Home Internet Plus?
Time allowance is 3 seconds!
How much time does an agent have to respond, once the customer/guest answers the phone with "Hello"?
Victra has more of these than Verizon.
What are store locations?
This mobile device may not be used on the production floor or the restrooms
What is a cell phone?
If you have earned these, use them to pay yourself when you are OOO.
What are PTO hours?
This service offers double the mobile hotspot data, international connectivity, and highest trade-in credits than any other plan.
What is Unlimited Ultimate Plan?
An agent may add a customer/guest to this list ONLY if specifically asked for. An agent may NOT suggest this step to the customer/guest.
What is the Do Not Call/DNC list?