Business Communication Basics
What is business communication?
The exchange of information within and outside an organization to achieve business goals, improve decision-making, and foster collaboration.
What is lateral communication?
Communication between employees or departments at the same level to promote teamwork.
e-messaging
What does "Completeness" mean in the 7 C's of communication?
Ensuring the audience receives all necessary information.
What is one key component of effective listening in communication?
Active Listening
What are the main purposes of business communication?
To achieve business objectives, improve decision-making, and foster collaboration.
What is internal communication?
Communication that occurs within an organization to facilitate information sharing and align goals.
Which method of communication is best for real-time, face-to-face interaction when team members are in different locations?
Video Conferencing
Which "C" emphasizes using the fewest words possible to convey a message?
Conciseness
Name one common barrier to effective communication in the workplace.
Cultural differences
Name one role of top-down communication in an organization.
It is effective for disseminating important decisions from upper to lower management.
What is external communication?
Communication that involves interactions with outside entities like customers, partners, or regulators.
What is the most formal written method of business communication?
Business Letter
What principle ensures there are no grammatical errors in communication?
Correctness
What is the polite way to introduce yourself when meeting a new coworker?
By saying your name and giving a firm but brief handshake.
How does peer-to-peer communication improve the workplace?
It enhances teamwork, problem-solving, and job satisfaction.
What type of communication is used to share feedback from lower-level employees to upper management?
Bottom-up communication.
Which method is commonly used for quick, informal exchanges within a team?
Instant messaging (IM)
Which "C" requires backing up statements with facts, numbers, or statistics?
Concreteness
How does a lack of transparency affect communication?
It can cause difficulty in expressing ideas and build mistrust.
What are some challenges that business communication helps address?
Information overload, customer dissatisfaction, communication silos, employee disengagement, and remote team challenges.
Give an example of lateral communication in an organization.
Collaboration between team members in different departments working on a project together.
What is a memo used for in business communication?
Written documents conveying official announcements or updates for internal communication.
What does the "Consideration" principle entail?
Putting yourself in the audience’s shoes and considering their opinions, mindset, and needs.
How can conflicts in the workplace hinder communication?
When disagreements escalate, individuals may take sides, making effective communication more difficult.