Show:
101
Common Sense
Vs. Buying
MISC
100

What is a Residual Value?

The estimated value of the asset at the end of the lease term.

100

Your guest hands you trade in keys with their house keys still on the ring. Do you staple the whole set to the trade in sheet and call the guest a week later? 

Nope, you inspect the trade keys and give the guest back anything that is not the OEM set of keys. 

100

Your guest keeps their vehicle for 2-3 years on average. Which is the better route and why? 

Get into the latest and greatest technology/model year. Lower payments and obligations. 

100

CHARGE PER MILEAGE OVER MILEAGE

.25 per mile

200

Who determines the estimated depreciation of a new vehicle?

The manufacture

200

You walk into the bathroom and see that it is in disarray with no paper towel. What should we do and what is our main core value? 

We should restock and do a once of clean up. Have some PRIDE! 

200

Which is better for guest retention and why? 

Leasing, they come back every 2-3 years instead of 5-6 years. 

200

What time do we require deliveries to be scheduled? 

15 or 45 minutes to the hour. 

300

What are at least 3 factors that impact a monthly payment in the lease contract? 

MSRP

MF

RESIDUAL 

MONEY DOWN

MILEAGE PER YEAR

300
Tiffany/Rhonda state the flags need to be raised or half staffed. What do you do? 
Do not give them a blank stare. Go out and do it for our Country. 
300

Your guest's trade-in comes back with $4-6k of negative equity. Which route would benefit them more and why? 

Leasing. You can eliminate that negative equity within 2-3 years with no responsibility at the end of the term.

300

Name all 5 service advisors 

YING

LEILANNI 

KENDRA

NANCY

DANNY

400

Higher residual vs Lower residual, is there a difference in payment structure? 

Lower the residual, typically higher the payment. Higher residual, lower payments.

400

There is a ROLLER on the lot with 3 advisors standing up. Who takes the opportunity? 

Who ever is up on the board. 
400

What are you options at the end of the lease? 

Turn in. 

Trade in. 

Buy out. 

400

WHATS THE MOST AFFORDABLE USED VEHICLE ON THE LOT TODAY? 

CRUZE 2014 $8,998

500

What is the APR if the MF is .00234?

.00234x2400= 

5.62%

500

You received a text, email or phone call. How long should you take to respond? 

Within 9 minutes or less. 

500
If your guest plans to purchase their vehicle for ownership, in a lease is it more advantageous to have a higher or lower residual value? 

Lower residual value, higher lease payments in the mean time. Payoff at the end will be less. 

500

HOW MANY MINUTES SHOULD YOU GET HERE BEFORE YOUR SHIFT STARTS? 

LOMBARDI TIME BABY! ATLEAST 5 MINS PRIOR