Store Operations
What is the main job of store operations?
A) To help customers
B) To manage employees
C) To keep the store running smoothly
D) To count money
Answer: C) To keep the store running smoothly
This position handles cash transactions and ensures customers have a smooth checkout experience.
a) Store Manager
b) Stock Clerk
c) Cashier
d) Customer Service Representative
Answer: c) Cashier
It is a tool that could significantly help a retail business in many different types of aspects for both online and brick-and-mortar.
a) Inventory System
b) Marketing Strategy
c) Technology
d) Customer Feedback
Answer: c) Technology
What system is commonly used by companies to track employee working hours and attendance?
a. Timekeeping System
b. Payroll System
c. Employee Benefits System
d. Customer Relationship Management (CRM)
a. Timekeeping System
This system ensures accurate records of employee working hours, helping businesses manage payroll and productivity.
What does the position of Inventory Control Specialist entail?
a. Maintain a company’s profits through proper inventory control
b. Process purchases and transactions
c. Streamline and improve efficiency of employees
d. Provide support in day-to-day tasks for the business
a. Maintain a company’s profits through proper inventory control
Inventory control specialists should have the proven ability to either increase or maintain a company’s profits through proper inventory control, as well as implementing procedures to control company costs and inventory flow.
What do stores need to keep track of items they sell?
A) Ads
B) Inventory
C) Social media
D) Customer reviews
Answer: B) Inventory
This role involves guiding a team of employees to meet sales goals and deliver excellent customer service.
a) Sales Associate
b) Team Leader
c) Cashier
d) Stock Clerk
Answer: b) Team Leader
It is a tool that could significantly help a retail business that comes directly from the consumers once they purchased the product.
a) Technology
b) Sales Data
c) Feedback
d) Advertising
Answer: c) Feedback
This HR position focuses on managing employee relations and ensuring compliance with company policies.
a) Recruitment Specialist
b) Human Resources Manager
c) Payroll Coordinator
d) Training Coordinator
b. Inventory Management
Effective inventory management helps prevent stockouts and overstocking, ensuring smooth store operations. It is the process of ensuring that a business has the right quantity of products to meet customer demand.
Aside from processing purchases and transactions, what else can Cashiers contribute?
a. Create marketing strategies which the company can benefit from
b. Handle possible floor layout plans to increase company sales
c. Promote add-ons such as rewards programs and POP displays
d. Manage recruitment and onboarding procedures
c. Promote add-ons such as rewards programs and POP displays
Cashiers should have excellent customer service skills and be outgoing, which is why they can also contribute by promoting add-ons or any point of purchase displays near checkout counters to make additional sales.
What is used to measure how well a store is doing?
A) KPIs (Key Performance Indicators)
B) The weather
C) Store size
D) Social media likes
Answer: A) KPIs (Key Performance Indicators)
This position focuses on creating appealing product displays to attract customers and enhance their shopping experience
a) Visual Merchandiser
b) Sales Associate
c) Store Manager
d) Stock Clerk
Answer: a) Visual Merchandiser
It is the comprehensive support that must be given to the customers to resolve their problems, fulfill their needs, and provide an excellent shopping experience.
a) Marketing
b) Sales Assistance
c) Customer Service
d) Product Support
Answer: Customer Service
It is a system used by businesses to conduct financial transactions and manage sales data in retail.
a. Inventory Control System
b. Enterprise Resource Planning (ERP) System
c. Point of Sale (POS) System
d. Customer Relationship Management (CRM)
c. Point of Sale (POS) System
POS systems are critical for processing sales, tracking customer purchases, and managing inventory.
What are some of the responsibilities of a Loss Prevention Officer/Security Guard?
a. Oversee multiple departments and ensure tasks are done correctly
b. Monitor surveillance systems and conduct patrols
c. Negotiate with manufacturers and other companies for products to stock your store
d. Resolve customer complaints while improving the customer experience
b. Monitor surveillance systems and conduct patrols
Loss prevention officers or Security guards are in charge of monitoring surveillance systems and conducting patrols amongst other tasks. It is preferred that those who apply for this position have previous experience in security and law enforcement, and have knowledge on security systems.
What needs to be done when items run out on the shelves?
A) Order more products
B) Close the store
C) Move other products
D) Change the prices
Answer: A) Order more products
This front-line role involves helping customers on the sales floor and answering their questions about products.
a) Visual Merchandiser
b) Store Manager
c) Retail Sales Associate
d) Cashier
Answer: c) Retail Sales Associate
It is one of the key indicators from the customers of creating the best and effective retail service.
a) Loyalty
b) Satisfaction
c) Sales Performance
d) Market Share
Answer: Satisfaction
What is the process of integrating and training new employees to make them productive and efficient in their roles?
a. Performance Appraisal
b. Employee Onboarding
c. Exit Interview
d. Employee Termination
b. Employee Onboarding
Onboarding helps new hires understand their roles, the company culture, and expectations, leading to faster productivity.
Which of the following are NOT tasks expected of a Store Manager?
a. Set up product displays and restock items when needed
b. Answer customer inquiries over phone calls and email services
c. Plan and execute promotional campaigns to attract consumers
d. All of the above
d. All of the above
None of the given choices are tasks that are expected of a Store Manager. When it comes to the SM role, they are expected to manage employee’s schedules, train new hires, and be in charge of operational needs such as budgeting and payroll.
What should a store do to handle more customers during busy times?
A) Close early
B) Hire more staff
C) Lower prices
D) Play music
Answer: B) Hire more staff
This HR position focuses on managing employee relations and ensuring compliance with company policies.
a) Recruitment Specialist
b) Human Resources Manager
c) Payroll Coordinator
d) Training Coordinator
Answer: b) Human Resources Manager
It is the comprehensive support that must be given to the customers to resolve their problems, fulfill their needs, and provide an excellent shopping experience when shopping online.
a) Online Marketing
b) Online Customer Service
c) E-commerce Support
d) Digital Sales
Answer: Online Customer Service
What is the term for the responsibility employees take for their own actions and decisions in the workplace?
a. Employee Engagement
b. Job Satisfaction
c. Employee Retention
d. Employee Accountability
d. Employee Accountability
Promoting accountability in the workplace leads to higher job performance and employee satisfaction.
What are skills that are required from Human Resource Managers?
a. Extensive knowledge of employment laws and regulations
b. Experience crafting and efficiently maintaining employee schedules
c. Ample proficiency in analytical skills and proficiency in data driven decision-making
d. Entry-level computer skills and familiarity with POS systems
a. Extensive knowledge of employment laws and regulations
HR Managers are required to have an extensive knowledge of employment laws and regulations in order to maintain employee satisfaction and comply with labor laws. They are also in charge of developing policies and procedures to foster a positive work culture.