Case Handling
What does WL stand for?
WorkLog
How does SageMaker secure my code?
SageMaker stores code in ML storage volumes, secured by security groups and optionally encrypted at rest.
What types of data formats are accepted by Amazon Bedrock Knowledge Bases?
Supported data formats include .pdf, .txt, .md, .html, .doc and .docx, .csv, .xls, and .xlsx files. Files must be uploaded to Amazon S3. Point to the location of your data in Amazon S3, and Amazon Bedrock Knowledge Bases takes care of the entire ingestion workflow into your vector database.
When you are already performing at next level - Eg: L5.
When should I send a summary on the case?
Is R supported with SageMaker?
Yes. You can use R within SageMaker notebook instances, which include a preinstalled R kernel and the reticulate library.
Does Amazon Bedrock support continued pretraining?
We launched continued pretraining for Amazon Titan Text Express and Amazon Titan models on Amazon Bedrock. Continued pretraining allows you to continue the pretraining on an Amazon Titan base model using large amounts of unlabeled data.
How many feedback providers do I need?
You need at least 6 and should be mix of TAMs, SA, ST, SXO, OM etc.
I just received a Sev5 case, what should my next steps be.
Send first response and update C2R via case notes.
How does SageMaker Studio pricing work?
There is no additional charge for using SageMaker Studio. You pay only for the underlying compute and storage charges on the services that you use within SageMaker Studio.
How can I track the input and output tokens?
You can use CloudWatch metrics to track the inputs and output token.
How do I determine if I am ready for promo?
Role guideline and reviewing the section "moving to CSE-II" will help.
Reach out to PSAP or Service Expert for an extra set of eyes.
Can I see the model weights and scripts of proprietary models with SageMaker JumpStart?
No. Proprietary models do not allow customers to view model weights and scripts.
Is the content processed by Amazon Bedrock moved outside the AWS Region where I am using Amazon Bedrock?
Any customer content processed by Amazon Bedrock is encrypted and stored at rest in the AWS Region where you are using Amazon Bedrock.
What are the four areas of Impact needed on the promo doc.
Team Impact, Customer Impact, Operational Excellence and Technical Proficiency.
TT was Pending Customer response status, I have gotten a response from customer. What should my next steps be?
Flip the TT to Assigned and add the last engineer who asked for the info to watcher's list, wait for a day before escalating.
What is Amazon SageMaker HyperPod?
SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training. It provides a more resilient infrastructure optimized for large-scale distributed training, allowing you to train on thousands of accelerators faster. It automatically detects, diagnoses, and recovers from the faults, so you can train FMs for months at a time without disruption.
Which FMs are available on Amazon Bedrock?
What is the word count limit on promo docs?
1500 as the limit with 10% allowance.