RONs
Jennifer, Haley, & Kylie
What workflow do you create after a doc review?
Participant Incoming
How do you know if a patient is ineligible?
Red banner
What radio buttons are in a doc review calling cadence/exception cadence?
Contact - yes or no
Family Participation - yes or no
Doc Review Completed - yes, no, partial
When adding a scheduled doc review to your Google calendar, what should you include on the invite?
Vida link
What is the Google calendar appt time for a RON session for 1 patient?
30 min
What workflow do we create when a patient wants to make clinical changes to their docs?
Follow-up Facilitation
No, it has to be 1 month before the ineligible date
How do you navigate to a patient's linked loved one without searching?
By clicking the linked love one button on the face sheet
Do we create 2nd wave workflows?
No - Haley will manually put them in the pool.
Can we schedule back to back RONs?
No - leave 15 mins in between
Do we disenroll a pt if we don't make contact after the 5 calls in the doc review calling cadence?
No, we leave them with the mailer & they will eventually be put into 2nd wave.
If patient's ineligibility date is in 2 months, can we schedule a RON?
Yes!
If your call was 8min and 16sec, what would you put for duration in minutes?
If both the doc review pool & 2nd wave pool have patients, which pool do we pull from first?
Always pull from the regular doc review pool first. Move to the 2nd wave pool when the regular pool is empty.
How many days before the RON session do we create the prep workflow for?
2
What workflow do we create if we need to disenroll a patient?
Manager Review Request (send to supe)
Create workflow for supervisor to disenroll.
Should we create a FOCUS calling cadence after a doc review?
No, we do not send pts to FOCUS.
What questions do we need to ask at the end of a VS to be able to add pt's signature?
"Do you agree to this planning summary as I have just read it to you"
&
"Do you agree to sign this document on _____" (provide full date)
What are the requirements for pts to be able to have a RON session?
-Access to a computer or phone w/ a camera
-Access to an email address
-Comfortable being on camera & recorded
-Valid ID
If a live call is transferred to you, where do you notate the call notes?
Create an exception cadence to enter call notes & put "please see exception cadence for call notes" in the inbound call workflow.
Can we offer distro if patient has a red banner?
No - no distro at all for red banner.
If patient lives in a state that requires the original POLST, do we have the patient send it to us with the rest of their documents?
No, we advise patient to keep the original & bring it to their PCP themselves to get it signed.