Acronyms
DD: COPQ
What is Cost of Poor Quality
DD: The model that categorizes product attributes into satisfiers, dis-satisfiers and delighters
What is Kano
The beginning stage when people are polite
What is Forming
The three items a facilitator covers when starting any meeting/event
What is purpose, process, time
Fast paced idea generation where quantity is the goal
What is brainstorming
TQM
What is Total Quality Management
National performance excellence award presented by the President of the United States
What is Malcome Baldrige
Team member who is responsible for logistics, training and keeping the team on track
Who is the Facilitator
Type of question used to encourage discussion, cannot be answered yes or no.
What is "open ended"
DD: The grouping of ideas in logical categories
What is affinity diagram
DD: DMAIC
What is Define, Measure, Analyze, Improve, Control
DD: Formula for the transfer function
What is Y = f(x)
Team stage where general disagreements erupt over the task, process, or purpose
What is Storming
DD: The facilitator's best friend; also good for capturing ideas.
What is Parking Lot
DD: A narrowing tool where the facilitator uses an informal vote to check the position of team members/expose any "die hards"
What is straw poll
ISO
What is International Organization for Standardization
The number of defects per million opportunities expected when a process reaches six sigma level of quality
What is 3.4
2-5 day event where the goal is significant improvement during that time
What is Kaizen
Type of question used to "bracket" specific answers, must be answered "yes" or "no"
What is Close-ended
Allowing an individual to recommend or support an idea
What is advocate
Q x A = I
What is Quality of solution multiplied by acceptance of the people who have to implement solution equals impact
This methodology was the first to introduce "belt" certifications
What is Six Sigma
This team member is trained in the tools and methods of Lean Six Sigma and normally facilitates "events" within their line of sight
Who is the Green Belt (YOU!)
Early in team formation the facilitator has the members develop these; which are the particular ways the team agrees to interact with each other.
What are Norms
Defined as the general agreement by all team members to support an idea or way forward
What is concensus