Who Do I Run To
Systems
Employee Handbook
All things Loans
DNA Account Knowledge
100

 DNA active session removal

Who is IS and Branch Support?

100

Check Images

What is BluePoint?

100
The day are jeans are worn

What is Friday?

100

Grace Period for All Vehicle Loans

What is 15 days?

100

UTMA Account Closing

Who is the Custodian?

200

 Vehicle Titling Packets 

Who is Loan Support?

200

Pay By Phone

What is AutoPilot?
200
Time used for absent previous scheduled approved time on a holiday

What is Holiday Pay?

200
Member Loan Portal

What is the ECP Portal?

200
First thing done on account when informed of deceased member

What is a person level warning flag? (deceased)

300

Processes scheduled transfers

Who is Digital Services?

300

Controls ATM network and cash management such as Debit Card transactions

What is FIS?

300

Visitors need this to be allowed in the work area

What is Management Approval?

300
Expiration timeframe on all Auto applications

What is 60 days?

300

Savings not eligible for Direct Deposit

What is Term Savings Accounts?

400

Oversees Medallia Reviews

Who is Member Experience?

400

MLG Acronym AKA Medallia

What is Member Loyalty Group?

400

Max Time for Voting leave

What is 2 Hours? (without loss of pay)

400
Credit Card Application Audits

Who is Loan Support?

400
Deceased Packets are sent 

What is Workflow?

500

Levies and Subpoenas

Who is Loan Servicing?

500

Mortgage Payment Processing

What is Encompass?

500

Unpaid bereavement days for none relative per managment approval

What is 1 day?

500

Debt Protection Plan without balance cancellation feature

What is Disability and Unemployment?

500

Name all youth accounts

What is YOUth Launch Savings, Journey Checking, Boost 12-month Term Savings, Education Savings, UTMA