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On-queue, vacant and dirty and early make up requests.
What are rooms cleaned first/earlier in your shift?
Ask if they need help, don't assume. Place yourself at eye-level.
What is proper wheelchair etiquette?
Observe. Communicate. Assist. Report.
What is the proper protocol when dealing with a guest under the influence of alcohol?
Starting at the furthest point in the room.
Keep your key on a belt around your waist or arms at all times.
What is proper key control protocol?
These rooms can be cleaned later in your shift because the guest has already unpacked and probably isn’t waiting for you to clean.
What is a stayover room?
All hotel staff should know these schedules.
What is airport/local transportation?
Ask if the guest wants medical attention.
What is dealing with a sick guest?
Sorted by size, folds facing outward.
What is the proper way to sort linens on a cart?
Every three months.
What is inventory for linens, towels, bath mats and washcloths?
Complimentary snacks & drinks, umbrellas and slippers.
What is VIP amenities?
More than once.
What is the amount of times a guest room attendant should announce themselves?
All-purpose cleaner, toilet brush, work gloves.
What are products found on a hand caddy?
What is the proper way to wear a uniform?
Circular motion, top to bottom.
What is how to dust efficiently?
A guest is registered to the room, but the bed has not been used.
What is a sleep out room?
Flipping/rotating mattresses, washing windows and shades.
What are deep cleaning assignments?
Soap bars, bath maths, towels, and pillowcases.
What are products found on a cart?
"Grab bars" in the shower, lower shower heads and automatic doors.
What are accessibility features for guests with mobility impairments?
Telling a guest to go to the front desk.
What is the proper way to handle if a guest asks you to open a door for them?
Hazardous chemicals and spill/leak procedures.
What are Safety Data Sheets?
What is Manager On Duty manual?
Damp sponge and water.
What is the proper way to clean a mirror?
Note pad and pen; Signs in Braille.
What are accessibility features for guests with speech and visual impairments?
Late check-out rooms and sleep out.
What are rooms cleaned later in your shift?