Deadlines/Due Dates
The 24-hour call is due within how many business days?
1 Business Day
Should all interactions with clients be documented?
YES
What does UTC, NOC and LOC stand for?
Unable to Contact, Notification of concern, Loss of contact
What does PRS mean?
Post Release Services
True or False: We should force clients to accept services
FALSE!
7-day check-in takes place within how many business days?
Within 7 days
Clients notes should be entered in SF within how many business days of contact or attempted contact?
2 business days
Do we follow business days or calendar days for unable to contact and/or loss of contact?
Calendar days
True or False: Upon learning of the address change for the child you should notify the RS of the change immediately and send the new address via email to RS within1 business day of obtaining the new address?
True
Within how many business days should you inform the RS that the family has declined services?
Within 2 business days
14-day check in can be completed between what business days?
between 10-14 business days
The case plan must be updated within how many business days after the 14-day check in?
Within 2 business days
During the first week of UTC/LOC how many attempts are made?
2 attempts
When should the FSCW notify RS of a significant or emergency incident?
IMMEDIATELY upon learning about information
Within 2 business days after a family declines services what documents should the FSCW send the family?
community resource list and the ORR hotline number
30-day check in can be completed between what business days?
25-30 business days
Within how many business days should FSCW submit the prs assessment to RS?
2 business days
After 3 unsuccessful attempts and within the first two weeks of no contact what should be completed for a UTC case?
Welfare check, contact ACG/shelter/other, send out UTC documents.
When a case alert is sent to the FSCW and the RS what STEPS should be followed for an active/still open case?
-Respond to case alert email to confirm receipt within 1 business day
-Immediately staff case alert with RS if NOC is required
-review case alert and document case alert in SF case note
-follow up with the sponsor/child if required
If the family declines services and you were able to complete a thorough check in with the family does a case plan need to be completed?
yes, give yourself credits for the work that you do
If a case is in LOC on what business day should the NOC be submitted to RS?
NOC should be submitted to RS on the 31st day.
EX) LOC 30-day 11/4, submit to RS on 11/5
What are the 7 service area domains?
Supporting Integration, Legal, Education, Medical, Mental Health, Placement and Child trafficking.
If initial contact was made with the family then the case closes due to LOC is an NOC required?
It depends.
How many prs assessments are needed for a child who ages out between 1-9 business days? 10-24 business days? 25-29 business days?
1 report, 2 reports, 2 reports.
BONUS QUESTION:A child who ages out between 25-29 business days also requires what?
What would prompt an NOC from a family declining services?
safety concerns reported and/or safety concerns in the RFR